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Product details

  • Paperback: 288 pages
  • Publisher: Morgan Kaufmann (4 Dec. 2012)
  • Language: English
  • ISBN-10: 9780123851307
  • ISBN-13: 978-0123851307
  • ASIN: 0123851300
  • Product Dimensions: 23.4 x 18.8 x 1.8 cm
  • Average Customer Review: 5.0 out of 5 stars  See all reviews (1 customer review)
  • Amazon Bestsellers Rank: 86,672 in Books (See Top 100 in Books)

More About the Author

Tomer Sharon is a user experience researcher at Google Search. He founded and led UPA Israel and is the co-founder and organizer of leanUXmachine, a weekend of UX learning, collaboration, and mentorship for Israeli startups. He speaks at conferences and professional events, is a published author of articles and papers, and a past editorial board member for UPA's UX Magazine. Tomer holds a master's degree in Human Factors in Information Design from Bentley University. He is @tsharon and his book is @itsourresearch on Twitter.

Product Description


"I find the book compelling because it's international, based on experience, business oriented, and practical, and it has videos..The book is definitely international, with mini-essays by usability practitioners from all over the world (the videos are international as well). This produces a wide variety of contexts and highlights some interesting parallels."--Computing, December 5, 2012 "In this book, Tomer Sharon does a great and ground-breaking job of presenting useful wisdom on how to make usability research useful and usable, and how to sell it. The contents of this book can be summarized in seven words: Do as you preach and be humble. If that's not sufficiently usable for you, read this book!"-Rolf Molich, DialogDesign "Tomer Sharon's book is the cure for usability professionals whose work isn't having the impact it deserves. Here you'll find ways to work different, to make your research connect with stakeholders instead of trash cans. File under: work smarter, not harder." -Gerard Torenvliet, Senior Human Factors Scientist, Medtronic "A thoroughly readable look at how to make sure our user research actually makes it into the products we create. It explains how to get everyone engaged, how to plan research that asks the right questions, and how to help people use research findings. It's full of practical tips, great advice and real-life stories from practitioners."-Donna Spencer, Maadmob "It's Our Research" should be required reading for anyone involved in a UX research study. Sharon will not only help you avoid the many pitfalls that most UX research projects come across, but more importantly give you all the tips and tricks for getting the most out your UX research."-William Albert, Bentley University; Author, Measuring the User Experience and Beyond the Usability Lab "There is probably no question that I am asked more often than "How can I have more influence?" User research that isn't able to bring insight and drive improvement might as well not have happened. This book is the most complete guide to getting stakeholder buy-in that I have seen. It is a "must read" for researchers and their managers."-Arnie Lund, Microsoft; Author, User Experience Management "As an experienced Human Factors Engineer, I thought I knew how to do user research and engage stakeholders. But in these pages I discovered new ways to ensure my user research will be useful to my clients. The book is well organized and includes rich interviews and case study content. I especially appreciated the takeaways at the end of each chapter."-- Stan Caplan, President, Usability Associates, LLC "The best researchers know how to inspire their stakeholders to act on their findings. At Google, Tomer brings a unique combination of depth and inventiveness in the way he communicates and works with the designers and managers who need to act on his findings. This learned, direct and humorous book explains how he achieves that."--Giles Colborne, cxpartners, Author, Simple and usable web, mobile and interaction design "If no one reads your report or implements your recommendations does it really matter how statistically valid your findings were? Do your yourself and your users a favor .read Tomer's Book."--Jeff Sauro, Principal Measuring Usability LLC; Author, Quantifying the User Experience "This guide explains how to increase the chances that stakeholders (such as product managers, engineers, and management) will actually act on the user experience (UX) research they have commissioned. The guide is written from the perspective of in-house UX researchers (especially 'teams of one'), but it is also relevant for self-employed practitioners and consultants. It will also be useful for design researchers, product designers, user interface designers, information architects, and human factors specialists. The book primarily discusses UX research on digital services, but also covers digital products and systems of products and services in industrial and medical settings. Advice is given on dealing with difficult people, combining quantitative and qualitative data, and communicating research results. The book's appealing layout includes color photos, illustrations, diagrams, screenshots, and charts. Web sites and video interviews can be accessed using quick response (QR) codes supplied in the book."--Reference and Research Book News, Inc.

About the Author

Tomer Sharon is a User Experience researcher at Google Search. Previously, he led the user experience research effort for Google's online advertising management platform - DFP (Doubleclick for Publishers). Prior to Google, he worked at Check Point Software Technologies in Israel as User Experience Researcher Lead. As founder and first president of UPA Israel, he led the chapter to many achievements such as raising awareness of the need for easy-to-use, efficient, and fun technology products, and growing and nurturing a professional community of 1,000 practitioners. Tomer is an experienced speaker at local and international conferences, a published author of articles and papers, and a past editorial board member for UPA's UX Magazine. Tomer holds a BA in Social Sciences from The Open University and a master's degree in Human Factors in Information Design from Bentley University in Waltham, MA.

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Most Helpful Customer Reviews

Format: Paperback
It's as if someone was actually taking notes, after all those years of whinging about clients and budgets in the pub.

An absolute must read for anyone engaged in, responsible for, or considering commissioning research.
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Most Helpful Customer Reviews on (beta) 7 reviews
3 of 3 people found the following review helpful
Excellent overview of user research 1 Aug. 2012
By William - Published on
Format: Paperback Verified Purchase
This book was a suggested supplementary reading for one of my graduate courses. The text is an overview of the user research process, intermixed with relevant war stories from UX professionals. I read the book straight through and found it very helpful on one of my projects.

In addition to the text of the book, many interviews that were conducted for the book are available on the book's website [[...]]. I have going back and watching some of these videos, and they are a great way to reinforce some of the points from the book.

I highly recommend this book for anyone who is doing (or wants to do) user research, and also for anyone who interacts with user research professionals, such as product owners and managers.
2 of 2 people found the following review helpful
One for the permanent library 25 Oct. 2012
By Michael Ryan - Published on
Format: Paperback Verified Purchase
If you are interested in user research or are a current practitioner, I highly recommend this book. It offers loads of practical advice in how to plan for research, perform it and report findings. It is focused on best practices for interacting with stakeholders while preforming these activities to ensure success for your team.

Memorable sections include:
* Planning your study and how to involve stakeholders
* Defining study goals and questions
* Involving stakeholders in performing research activities
* Reporting findings in a way stakeholders can understand and remember
* Evaluating the value of user research at your organization

Much of the book involves stories from experienced practitioners to illustrate points. These stories are linked to video interviews which are available at the book's website(URL below). This is an innovative component which keeps the discussion going...
great book for budding UX research professionals 9 Mar. 2015
By Nicholas Mauro - Published on
Format: Kindle Edition Verified Purchase
-very well organized, progresses nicely
-stays focused on user experience research topics
-corresponding video content is a great addition
Excellent reference for UX professionals 20 Nov. 2014
By Ori Zmora - Published on
Format: Paperback Verified Purchase
Very useful and practical tips and insights for new and experienced UX professionals.
0 of 1 people found the following review helpful
A very valuable tool for UX practicioners 20 July 2012
By Raffaella Roviglioni - Published on
Format: Kindle Edition
This extensive handbook covers a wide range of typical situations one encounters when working as UX designer, providing the right suggestions to face them.
The chapters are built on real-life scenarios and case studies that makes them easy and fun to read, at the same time presenting you with useful insights and guidance for problem-solving.
I recommend it to anyone working in the field!
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