- Paperback: 392 pages
- Publisher: Butterworth-Heinemann Ltd (15 Nov 1993)
- ISBN-10: 0750618086
- ISBN-13: 978-0750618083
- Average Customer Review: 3.8 out of 5 stars See all reviews (5 customer reviews)
- Amazon Bestsellers Rank: 5,462,918 in Books (See Top 100 in Books)
- See Complete Table of Contents
ISO 9000 Quality Systems Handbook, Fifth Edition
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Product Description
Review
'This book is highly recommended for managers who recognise the commercial benefits of ISO 9000 certification and welcome a comprehensive guide to its implementation.'
European Quality
'The handbook is a uniquely informative guide that is both readable and instructive.'
Quality World
`ISO 9000 Quality Systems Handbook [is] the most comprehensive, yet readable book on the market today concerning ISO 9000.'
General Motors Divisional QS 9000 Co-ordinator --This text refers to an out of print or unavailable edition of this title.
European Quality
'The handbook is a uniquely informative guide that is both readable and instructive.'
Quality World
`ISO 9000 Quality Systems Handbook [is] the most comprehensive, yet readable book on the market today concerning ISO 9000.'
General Motors Divisional QS 9000 Co-ordinator --This text refers to an out of print or unavailable edition of this title.
Product Description
This essential and comprehensive guide to implementing the Quality System Standard has again been updated to include more guidance on the application of the standard, particularly to the Service Industries, making it the most complete guide to ISO 9000 available. This is not a wordy and theoretical tome; it is a practical instruction manual for implementing quality system requirements and becoming certified to the now indispensable worldwide quality system standard.
This handbook has been written with the discerning manager in mind, and is a manual for those managing, designing, implementing, auditing and improving quality systems. In this book the mysteries of how to become and remain certified to the quality system standard are solved. The approach taken in the handbook is appropriate for managers and practitioners of all types in any organisation. Unlike other guides, this book addresses each individual requirement of each clause. One by one the purpose and scope of the requirements is explained and practical guidance in meeting them is offered.
Comprehensive and practical guide
Covers over 250 requirements of the standard
Includes useful checklists, flow charts, related standards, bibliography --This text refers to an out of print or unavailable edition of this title.
This handbook has been written with the discerning manager in mind, and is a manual for those managing, designing, implementing, auditing and improving quality systems. In this book the mysteries of how to become and remain certified to the quality system standard are solved. The approach taken in the handbook is appropriate for managers and practitioners of all types in any organisation. Unlike other guides, this book addresses each individual requirement of each clause. One by one the purpose and scope of the requirements is explained and practical guidance in meeting them is offered.
Comprehensive and practical guide
Covers over 250 requirements of the standard
Includes useful checklists, flow charts, related standards, bibliography --This text refers to an out of print or unavailable edition of this title.
Inside This Book
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First Sentence
In supplying products or services there are three fundamental parameters which determine their saleability. Read the first page
Front Cover | Copyright | Table of Contents | Excerpt | Index | Back Cover
In supplying products or services there are three fundamental parameters which determine their saleability. Read the first page
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Front Cover | Copyright | Table of Contents | Excerpt | Index | Back Cover
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Customer Reviews
Most Helpful Customer Reviews
38 of 41 people found the following review helpful
Format:Paperback
I was first introduced to David Hoyle back in 1994 with his first ISO 9000 Quality System Handbook, I found the book so well written that I had no problem understanding what was required to implement a Quality Management System that would give results. Yes, when the third edition came out in 1998, I obtained a copy, and I was not disappointed, the third edition explained the new requirement in a language I could understand.
Then in 1999 it all changed again with the new version of ISO 9000:2000. The 20 elements having been swept aside, to be replaced with 5 sections. We have moved from the procedure to the process approach to quality management.
In October 2000 David Hoyal released his fourth edition of ISO 9000 Quality System Handbook. The book details the 5 sections so well that you cannot but understand what is required of the new standard. Within each clause of each section there is a an explanation of what it means, why it is necessary and how it is implemented. Each section ends with a summary, Questionnaire and a food for thought page.
Anybody who is serious about implementing ISO 9000:2000 should have a copy at hand, I have only had mine since October and is already well thumped. A must, for all quality professionals.
1 of 1 people found the following review helpful
Format:Paperback
A useful book to be on the shelf of a Quality manager. It can be a little wordy at times, but is written to be of actual practical assistance, rather than just focussing on the standard itself. I would recommend it
3 of 4 people found the following review helpful
Format:Paperback
I bought this great book which is delivered by a great quality management professional in August 2002 and since then, it has never left my office. As a quality management practitioner I have found this book to be very useful and very informative. It is more than ISO 9000 whereas its first 2 chapters are about the principles of quality management that each and every quality practitioner should be aware of to gain consolidated understanding of the concepts underlying the ISO 9001 requirements to ensure correct implementation and application in real life cases.
Each and every clause of the international standard is explained via answers to 3 questions "what does this mean? Why is this necessary? and how is this implemented?" and in the answers to the last question Mr. David Hoyle kept his precious pearls which he gained from his clearly wide experience.
If you are serious about understanding ISO 9001 and want to implement it correctly to gain real business benefits from it THIS IS A MUST for you. I highly recommend this book as well as all of David Hoyle and John Thompson's products which can be found in their own website "www.transition-support.com".
Believe me they will never disappoint you.
Each and every clause of the international standard is explained via answers to 3 questions "what does this mean? Why is this necessary? and how is this implemented?" and in the answers to the last question Mr. David Hoyle kept his precious pearls which he gained from his clearly wide experience.
If you are serious about understanding ISO 9001 and want to implement it correctly to gain real business benefits from it THIS IS A MUST for you. I highly recommend this book as well as all of David Hoyle and John Thompson's products which can be found in their own website "www.transition-support.com".
Believe me they will never disappoint you.
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Most Recent Customer Reviews
Compehensive, well written and easy to understand
The ISO 9000 Quality Systems Handbook (Nov. 15, 2001) is an in-depth presentation of the requirements of the ISO 9001:2000 standard. Read more
Published on 31 Mar 2005 by Jane M. Birkenstock
What a bore!
The aim of the new standard was to get away from the beurocracy of ISO 9000:1994 and its mandatory conformance to its 20 elements and to make it more understandable and readable... Read more
Published on 16 Nov 2002
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