I have had Iomega products before and was quite satisfied, although their Tech Support help is limited.
I was surprised that, in this case the CD/DVD burner was "DOA". I called Iomega's Tech Support and they were prompt, courteous and did trouble shooting over the phone. They agreed with the "dead-on-arrival" status and arranged for a replacement drive to be sent directly to me.
All that sad, I was disappointed with the "flimsy nature" of the drive's outer shell. I understand keeping things small and light but do not belive the outer shell should be as thin a material as it is. While, with care, the drive will be okay, it is not going to be easy to carry the thing around in my computer bag without getting crushed somewhere along the way.
Drive works fine and Tech Support was good but lack of structural strength is what drove the "2" rating.