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About the Author
The IT Skeptic is the pseudonym of Rob England, an IT consultant and commentator. Rob is the newsletter editor for itSMFnz, the professional body for IT Service Management (ITIL) practitioners. Rob was awarded the inaugural New Zealand IT Service Management Champion award in 2011 by itSMFnz, voted the best speaker at the 2011 itSMFnz national conference, and is acknowledged as a contributor to the ITIL 2011 core book Service Strategy. He is the author of a popular blog at www.itskeptic.org and many articles taking a critical look at IT's absurdities, especially those relating to ITIL and CMDB. He is also a paid-up Skeptic. He lives with his wife and son in a small house in a small village in a small country far away. More about Rob at www.twohills.co.nz/profile
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Amazon.com:
4.5 out of 5 stars
8 reviews
1 of 1 people found the following review helpful
4.0 out of 5 stars
A pleasant spoof on IT management BOKs
11 Mar 2009
By F. Geneau
- Published on Amazon.com
Format:Paperback
If you've read "real" BOK publications dealing with service management, this should get a smile from you. It pokes fun at the IT department, the business' management and the people whousually evolve around the whole environment.
The Wright cycle, the 3 Ds of design, or the Management Management are concepts that could possibly get you ahead in your implementation of service solutions. Notice the adverb 'possibly'.
An interesting spoof. I wish it had been a tad longer, and maybe go one step further in the satire. Nonetheless a good read.
The Wright cycle, the 3 Ds of design, or the Management Management are concepts that could possibly get you ahead in your implementation of service solutions. Notice the adverb 'possibly'.
An interesting spoof. I wish it had been a tad longer, and maybe go one step further in the satire. Nonetheless a good read.
1 of 1 people found the following review helpful
5.0 out of 5 stars
Worrying but very true! I loved it
7 Mar 2009
By Kathryn Howard
- Published on Amazon.com
Format:Paperback|Amazon Verified Purchase
I've been in and around IT service delivery/management for over 20 years now. And I've been crusading for best (or even just sensible) practice the entire time.
I loved this book. Many organisations, mostly unintentional, promote exactly this form of disfunctional service management. It is a perfect lesson in what not to do.
My favourite was the Wright Cycle. I've seen it far too often and it appeals to my black sense of humour.
Highly recommended to all who deal in service management.
I loved this book. Many organisations, mostly unintentional, promote exactly this form of disfunctional service management. It is a perfect lesson in what not to do.
My favourite was the Wright Cycle. I've seen it far too often and it appeals to my black sense of humour.
Highly recommended to all who deal in service management.
1 of 1 people found the following review helpful
5.0 out of 5 stars
A splash of Reality on IT!
5 Mar 2009
By Robert P. Grinsell
- Published on Amazon.com
Format:Paperback
Rob England achieves something rarely done in the IT Industry; he creates a guidebook that is both Practical and Enjoyable. While so much energy is focused on "Best Practices" and "Gold Standard" performance, Rob dares to speak what so many in IT know; that the majority of our time is spent dealing with "good enough" and "getting to done," despite the corners that may need to be cut to get there.
This book is a fun read and despite the sarcastic bent, it provides a positive and encouraging message to those in the industry. It gives an honest portrayal of the day to day work of IT. An enjoyable read!
This book is a fun read and despite the sarcastic bent, it provides a positive and encouraging message to those in the industry. It gives an honest portrayal of the day to day work of IT. An enjoyable read!
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