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Product Description
Product Description
There aren't many funny ITSM books. According to all the reader feedback so far, this one is! For more on Real ITSM (and more samples from the book!) come to the Real ITSM website
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7 reviews
1 of 1 people found the following review helpful
A pleasant spoof on IT management BOKs
11 Mar 2009
Format:Paperback
If you've read "real" BOK publications dealing with service management, this should get a smile from you. It pokes fun at the IT department, the business' management and the people whousually evolve around the whole environment.
The Wright cycle, the 3 Ds of design, or the Management Management are concepts that could possibly get you ahead in your implementation of service solutions. Notice the adverb 'possibly'.
An interesting spoof. I wish it had been a tad longer, and maybe go one step further in the satire. Nonetheless a good read.
The Wright cycle, the 3 Ds of design, or the Management Management are concepts that could possibly get you ahead in your implementation of service solutions. Notice the adverb 'possibly'.
An interesting spoof. I wish it had been a tad longer, and maybe go one step further in the satire. Nonetheless a good read.
1 of 1 people found the following review helpful
Worrying but very true! I loved it
7 Mar 2009
Format:Paperback|Amazon Verified Purchase
I've been in and around IT service delivery/management for over 20 years now. And I've been crusading for best (or even just sensible) practice the entire time.
I loved this book. Many organisations, mostly unintentional, promote exactly this form of disfunctional service management. It is a perfect lesson in what not to do.
My favourite was the Wright Cycle. I've seen it far too often and it appeals to my black sense of humour.
Highly recommended to all who deal in service management.
I loved this book. Many organisations, mostly unintentional, promote exactly this form of disfunctional service management. It is a perfect lesson in what not to do.
My favourite was the Wright Cycle. I've seen it far too often and it appeals to my black sense of humour.
Highly recommended to all who deal in service management.
1 of 1 people found the following review helpful
A splash of Reality on IT!
5 Mar 2009
Format:Paperback
Rob England achieves something rarely done in the IT Industry; he creates a guidebook that is both Practical and Enjoyable. While so much energy is focused on "Best Practices" and "Gold Standard" performance, Rob dares to speak what so many in IT know; that the majority of our time is spent dealing with "good enough" and "getting to done," despite the corners that may need to be cut to get there.
This book is a fun read and despite the sarcastic bent, it provides a positive and encouraging message to those in the industry. It gives an honest portrayal of the day to day work of IT. An enjoyable read!
This book is a fun read and despite the sarcastic bent, it provides a positive and encouraging message to those in the industry. It gives an honest portrayal of the day to day work of IT. An enjoyable read!
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