I have read half-way through this book so far...
Since I began utilising some of the advice in the book in every day circumstances, both at work and at home...I have learnt more about myself and how to interact with people more positively.
Already, I have managed to discuss complex emotional issues with my partner without becoming over-emotional where normally we would have argued for days.
That aside, I felt this introduction was well-paced and brought the subject closer to new readers. The only thing it lacked was clarity in using the examples in everyday life and there was too much information to take in all at once. More exercises would have been useful. Apart from that, the material made sure that the reader's intentions were just and that their new skills would not be used in a negative or hurtful way. It was definitely a balanced first step in discussing the subject.