Interaction Design: Beyond Human-Computer Interaction [Paperback]

"The best basis around,both as a primer for students as an
introduction and as a resource for research practitioners"

"The best basis around for user-centered interaction design, both as a primer for students as an introduction to the field, and as a resource for research practitioners to fall back on. It should be labelled 'start here'."

Pieter Jan Stappers, ID-StudioLab, Delft University of Technology

In the field of Interaction Design one book stands out, a book that has established itself at the core of the field. With this new edition, the authors have successfully strengthened that position. The new structure and content makes the book highly relevant and needed in the field. Anyone who wants to learn about the basics of interaction design should make this book their first stop!"

Erik Stolterman, Ph.D., Indiana University, USA

This new edition of Interaction Design is a welcome and timely support for those of us teaching and researching in the field. It fills in the gaps that were emerging in the first edition as new interactive technologies become available and older ones change so much. I value this text for the way it is so grounded in real examples and actual human practices, and for its strong design focus. It is a most useful and usable book.

Dr Toni Robertson, Interaction Design and Work Practice Lab, University of Technology, Sydney

"The first edition of "Interaction Design" has been my text book of choice for general HCI courses at both undergraduate and Masters level for several years. It is authoritative, eminently readable and thought-provoking for students. It achieves a good balance between the human, computing and design aspects of the subject. The second edition strengthens the treatment of data gathering and analysis and approaches to evaluation, andintroduces a welcome focus on affective aspects of interaction, reflecting recent research developments in the discipline. I am looking forward to working with this new edition."

Ann Blandford, Director of UCL Interaction Centre and Professor of Human- Computer Interaction

" An exceptional book that helps bring design thinking and a human perspective to the conceptualization and development of technology-based products and systems."

Bill Buxton, Principal Researcher, Microsoft Research

"I value this text for the way it is so grounded in real examples
and actual human practices"

"The best basis around for user–centered interaction design, both as a primer for students as an introduction to the field, and as a resource for research practitioners to fall back on. It should be labelled ′start here′."
—Pieter Jan Stappers, ID–StudioLab, Delft University of Technology

In the field of Interaction Design one book stands out, a book that has established itself at the core of the field. With this new edition, the authors have successfully strengthened that position. The new structure and content makes the book highly relevant and needed in the field. Anyone who wants to learn about the basics of interaction design should make this book their first stop!"
—Erik Stolterman, Ph.D., Indiana University, USA

This new edition of Interaction Design is a welcome and timely support for those of us teaching and researching in the field. It fills in the gaps that were emerging in the first edition as new interactive technologies become available and older ones change so much. I value this text for the way it is so grounded in real examples and actual human practices, and for its strong design focus. It is a most useful and usable book.
—Dr Toni Robertson, Interaction Design and Work Practice Lab, University of Technology, Sydney

"The first edition of Interaction Design has been my text book of choice for general HCI courses at both undergraduate and Masters level for several years. It is authoritative, eminently readable and thought–provoking for students. It achieves a good balance between the human, computing and design aspects of the subject. The second edition strengthens the treatment of data gathering and analysis and approaches to evaluation, and introduces a welcome focus on affective aspects of interaction, reflecting recent research developments in the discipline. I am looking forward to working with this new edition."
—Ann Blandford, Director of UCL Interaction Centre and Professor of Human–Computer Interaction

"An exceptional book that helps bring design thinking and a human perspective to the conceptualization and development of technology–based products and systems."
—Bill Buxton, Principal Researcher, Microsoft Research

"Exceptional book that helps bring design thinking and a human
perspective to the conceptualization and development of technology-based
products"

An exceptional book that helps bring design thinking and a human perspective to the conceptualization and development of technology-based products and systems. Bill Buxton, Principal Researcher, Microsoft Research

The first edition of Interaction Design has been my text book of choice for general HCI courses at both undergraduate and Masters level for several years. It is authoritative, eminently readable and thought-provoking for students. It achieves a good balance between the human, computing and design aspects of the subject. The second edition strengthens the treatment of data gathering and analysis and approaches to evaluation, and introduces a welcome focus on affective aspects of interaction, reflecting recent research developments in the discipline. I am looking forward to working with this new edition." Ann Blandford, Director of UCL Interaction Centre and Professor of Human & Computer Interaction

This new edition of Interaction Design is a welcome and timely support for those of us teaching and researching in the field. It fills in the gaps that were emerging in the first edition as new interactive technologies become available and older ones change so much. I value this text for the way it is so grounded in real examples and actual human practices, and for its strong design focus. It is a most useful and usable book. Dr Toni Robertson, Interaction Design and Work Practice Lab, University of Technology, Sydney

The classic text, Interaction Design by Sharp, Preece and Rogers is back in a fantastic new 2^nd Edition!

New to this edition:

• Completely updated to include new chapters on Interfaces, Data Gathering and Data Analysis and Interpretation, the latest information from recent research findings and new examples
• Now in full colour
• A lively and highly interactive Web site that will enable students to collaborate on experiments, compete in design competitions, collaborate on designs, find resources and communicate with others
• A new practical and process–oriented approach showing not just what principals ought to apply, but crucially how they can be applied

"The best basis around for user–centered interaction design, both as a primer for students as an introduction to the field, and as a resource for research practitioners to fall back on. It should be labelled ′start here′."
—Pieter Jan Stappers, ID–StudioLab, Delft University of Technology

Rather than attempting to cover every nook and cranny of the HCI discipline
- both in terms of its academic study as well as its practical application
on real projects - this book sets out to provide a guide to good design
practice. Its aim is to help engineers to design interactive products that
will support people in their everyday and working lives. In particular, it
is about creating user experiences that enhance and extend the way people
work, communicate and interact.
Now in full colour!
Completely updated to include new chapters on Interfaces, Data Gathering
and Data Analysis and Interpretation, the latest information from recent
research findings and new examples
A lively and highly interactive Web site that will enable students to
collaborate on experiments, compete in design competitions, collaborate on
designs, find resources and communicate with others
A new practical and process-oriented approach showing not just what
principals ought to apply, but crucially how they can be applied

CAN COMPUTERS SAY SORRY? By Yvonne Rogers, Sussex University

Whilst apologising is normal – even expected – behaviour in humans do you think that computers should be made to behave in the same way? Would you be as forgiving of computers as you would of another person? Imagine sitting at your computer after it had crashed. How would you feel if when rebooted, it either spoke or wrote an apology, like, “I’m really sorry I crashed. I’ll try not to do it again”? Would you believe the computer was capable of being sincere? Would you forgive it? Perhaps it would either have no effect at all or worse, appear to be vacuous, condescending, at the very least irritating.

Making computers that apologise for their behaviour is clearly a provocative idea. But how else might systems communicate (in a polite and courteous manner) with users when they have committed an error?

This dilemma is part of an ongoing controversy in interaction design as to whether to exploit the phenomenon of anthropomorphism (attributing human qualities to objects). It is something that people do naturally in their everyday lives and it is commonly exploited in the commercial world. Advertisers are well wised up to its value and often create human-like characters out of inanimate objects to promote their products. For example, breakfast cereals, butter and fruit drinks have all been transmogrified into characters with human qualities which move, talk, have personalities and show emotions. Children are especially susceptible to this kind of ‘magic’, as witnessed in their love of cartoons, where all manner of inanimate objects are brought to life. Increasingly, technology and system developers are following suit. A whole new genre of cartoon and life-like characters have begun appearing on our computer, TV and mobile phone screens – as agents to help us search the Web, as! e-commerce assistants that provide us with information about products, as characters in video games, as newscasters, and as learning companions or instructors in educational programs.

You may or may not think this a good thing. But, an underlying argument in favour of the anthropomorphic approach is that furnishing interactive systems with personalities and other human characteristics will, basically, make them more fun. It is also assumed that they can better motivate people to carry out tasks than if commands were issued in cold, abstract computer language. Being addressed in the first person “Hello Chris! Nice to see you again. Welcome back. Now what were we doing last time? Oh yes, exercise 5. Let’s start again.” is much more endearing than “User 24, commence exercise 5”, especially for children.

On the other side of the debate it is pointed out that agents, especially those that use first person dialogues and screen characters, are down right deceptive. An unpleasant side effect is that they can make people feel anxious, resulting in them feeling inferior or stupid. A screen tutor that wags it’s finger and says, “Now Chris, that’s not right! Try again. You can do better” is likely to make someone feel more humiliated than when a system brings up a dialog box that says, “Incorrect. Try again.”

This ongoing debate and many other fascinating topics to do with how to design computers and other interactive products for people in their everyday and working lives are covered in the forthcoming book “Interaction Design: Beyond Human-Computer Interaction” co-authored by Yvonne Rogers, Jenny Preece and Helen Sharp. --This text refers to an out of print or unavailable edition of this title.

There has never been a greater need for interaction designers and usability engineers to develop current and next–generation interactive technologies. To be successful they will need a mixed set of skills drawn from psychology, human–computer interaction, web design, computer science, information systems, and entertainment.

Interaction Design: beyond human–computer interaction, 2^nd edition covers a wide range of issues, topics, and paradigms that go beyond the traditional scope of human–computer interaction (HCI). Using state–of–the–art examples, it covers psychological and social aspects of users, interaction styles, user requirements, design approaches, usability and evaluation, traditional and future interface paradigms, and the role of theory in informing design. Topics are grounded in the design process and presented in an integrated and coherent way. The book focuses on how to design interactive products that enhance and extend the way people communicate, interact, and work.

Now in full colour, this thoroughly revised second edition includes:

• new chapters on data gathering, interfaces and interactions, and data analysis, presentation and interpretation
• practical case studies which are summarized in the text and expanded on the Web site
• new examples of evolving technologies and devices throughout
• updated interviews with HCI visionaries and practitioners.

Interaction Design is hugely popular with students and professionals alike. It is an ideal resource for learning the interdisciplinary skills needed for interaction design, human–computer interaction, information design and Web design.

Accompanying the text is an extensive Web site which contains hands–on interactive design and evaluation activities, annotated links to other sites, and additional teaching and learning materials. http://www.ID–Book.com

"In the field of interaction design one book stands out, a book that has established itself at the core of the discipline. With this new edition, the authors have successfully strengthened that position. The new structure and the timely content make the book highly relevant and much needed. Anyone who wants to learn the fundamentals of interaction design should read this book." – Eric Stolterman, Director, Human–Computer Interaction Design, Indiana University

"Interaction Design has been my textbook of choice for general HCI courses at both undergraduate and masters level for several years. It is authoritative while also being eminently readable and thought–provoking for students." – Ann Blandford, Director of UCL Interaction Centre and Professor of Human–Computer Interaction, University College London

"An exceptional book that helps bring design thinking and a human perspective to the conceptualization and development of technology–based products and systems." – Bill Buxton, Principal Researcher, Microsoft Research