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Inside Intuit: How the Makers of Quicken Beat Microsoft and Revolutionized an Entire Industry
 
 
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Inside Intuit: How the Makers of Quicken Beat Microsoft and Revolutionized an Entire Industry [Hardcover]

Suzanne Taylor , Kathy Schroeder
5.0 out of 5 stars  See all reviews (3 customer reviews)
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Product details

  • Hardcover: 288 pages
  • Publisher: Harvard Business School Press; illustrated edition edition (1 Sep 2003)
  • Language English
  • ISBN-10: 1591391369
  • ISBN-13: 978-1591391364
  • Product Dimensions: 24.2 x 16.2 x 3 cm
  • Average Customer Review: 5.0 out of 5 stars  See all reviews (3 customer reviews)
  • Amazon Bestsellers Rank: 1,041,110 in Books (See Top 100 in Books)

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Suzanne E. Taylor
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Product Description

San Jose Mercury News, 1 February, 2004

"The fast-paced narrative by Suzanne Taylor and Kathy Schroeder provides a candid and entertaining look at Intuit and its founders."

Product Description

The Exclusive Story behind Intuit's Hard-Won Success

It's a modern-day David and Goliath story for the business world: a company dreamed up at a kitchen table, built on explosive PC growth, and forced to battle a giant in the race to revolutionize an industry. This is the story of Intuit, creator of renowned software products like Quicken, QuickBooks, and TurboTax-the company that beat mighty Microsoft and changed the way 25 million people manage their finances.

Written by Intuit veteran Suzanne Taylor and seasoned business manager Kathy Schroeder-who were granted exclusive interviews with founder Scott Cook and other key figures- Inside Intuit tells this company's original and fascinating tale for the first time. The book vividly recounts each dramatic stage of Intuit's development: from initial conception to "bet the company" investments; from strokes of marketing genius to disastrous product launches; and from battles for survival to successive victories against arch-rival Microsoft-the company no one else could beat.

Evident throughout this account is the power of Intuit's relentless customer focus, which guided the company from tiny start-up to a 6,000-employee, $1.4 billion business. Instructive and inspiring, Inside Intuit chronicles an enduring company's extraordinary success against overwhelming odds.

"This important book doesn't take any shortcuts in analyzing the building blocks of success. Taylor and Schroeder have written a fascinating blow-by-blow account of the thousand and one decisions that have made Intuit what it is. Highly readable, thorough, and extremely well researched Inside Intuit is a must-read for anyone who wants to understand success in Silicon Valley."


-Emanuel Rosen, author, The Anatomy of Buzz

"Inside Intuit is more than the history of a start-up that grew to dominate a major software category. It is a blueprint of success for entrepreneurs and investors who want to build great businesses in difficult environments."


-Roger McNamee, cofounder, Silver Lake Partners and Integral Capital Partners

"Inside Intuit is a very entertaining book. Any entrepreneur at heart will enjoy and learn from the story of how Scott Cook and Tom Proulx faced so much adversity and came back from the brink of disaster to build a very successful, highly admired Silicon Valley company. Readers can learn many lessons from both Intuit's successes and mistakes. In the end, good ideas, hard work, determination, and strong values really do pay off!"


-Dan Rudolph, Senior Associate Dean/Chief Operating Officer, Stanford Graduate School of Business

"I was thrilled to read the inside story of how Intuit was born and raised. I've always admired Intuit's strict attention to customer needs and feedback. Now I have a much better idea of how that culture was created."


-Stewart Alsop, General Partner, New Enterprise Associates

"Inside Intuit offers readers the secrets behind that company's extraordinary success. The authors' insights into how Intuit trounced Microsoft alone are worth the price of the book!"


-Andrea Butter, coauthor, Piloting Palm: The Inside Story of Palm, Handspring and the Birth of the Billion Dollar Handheld Industry


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Customer Reviews

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Most Helpful Customer Reviews
3 of 3 people found the following review helpful
By Donald Mitchell HALL OF FAME TOP 500 REVIEWER VINE™ VOICE
Format:Hardcover
How many companies have survived direct battles with Microsoft? Not very many. How many lived to win over direct battles with Microsoft? Even fewer. Intuit is in that elite company. That experience alone would make the book worth considering.

The authors have done an outstanding job of building on that potentially fascinating subject matter by successfully capturing the key elements of how Intuit has continued to succeed as a business model innovator through four CEOs. I was especially pleased to see that the book captures the values that led to this innovation, the organizational and process methods used to stimulate and pursue the innovation, and the motivations of the key innovators.

In addition, the book moves down into the organization to capture the thoughts and emotions of many of the Intuit employees as it moved from its P&G style focus on customer needs to a broad-based expansion through acquisitions to a GE-style disciplined approach to achieve performance in key areas.

In fact, this book was so fine that I had to ask myself what was missing before I could spot any flaws. The only area where the book is a little light is in describing the details of how Intuit's software development changed over time, and what the lessons were. Now, don't mistake my point. There's plenty on that subject (especially when Intuit was a start-up), but there could have been more . . . if this book were to become a case history source on software engineering.

But no book can be everything to everyone, and currently there are few books that explain continuing business model innovation through generations of senior management. So Inside Intuit becomes a must read for those who want to master this critical leadership and management task.

By the way, Inside Intuit is a very apt title. The authors seem to have had unrestrained access to company insiders. The book comes away much richer as a result than any other Silicon Valley saga that I can remember reading. Most of those books focus on one to three people in the company, and leave it at that.

As I finished the book, I wondered what improvements in its continuing business model innovation Intuit will make next. I can hardly wait to find out!

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Fight for Survival 15 Nov 2009
Format:Hardcover
This is a story about Intuit's history and its fight for survival. Warren Buffett coined a term called a moat to describe a company's competitive advantage over its competitors. This book is a great example of a company with a wide moat. Intuit had such loyal customers that Microsoft could not even destroy it even though Microsoft had more resources. Customers who were using Quicken would not switch to Microsoft Money. This is an example of customers' switching cost. It did not matter how much better or cheaper Microsoft Money was compared to Quicken, customers were not interested in switching. This book is just a fabulous story of a small company fighting against a giant.

- Mariusz Skonieczny, author of Why Are We So Clueless about the Stock Market? Learn how to invest your money, how to pick stocks, and how to make money in the stock market
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0 of 1 people found the following review helpful
hmmmmm 11 Aug 2004
By A Customer
Format:Hardcover
Nice book. Shame the products are going down the drain.

The last two releases of Quicken have been bug ridden and come complete with expensive and poor support and increasingly awful user interfaces.

So I chuckled at the other reviewer of this book being hardly able to wait to see what Intuit do next.

I reckon unless they get their a*ses in gear, they'll be going right down the drain with Quicken.

Anyone remember what testing is all about?

Anyone remember about good user interfaces?

God help us, here comes Quicken 2005.

Microsoft must be laughing like drains.

Nice book though.

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