Review
"This book contributes to both the theory and practice of management. It helps managers tap an organization's greatest resource--the tacit knowledge of it employees. The book also introduces the hands-on skills for managers to launch a process of continuous knowledge creation, a major source of competitive advantage for organizations in this Information Era."-James van B. Dresser, retired Senior Vice President and Chief Administrative Officer The Boston Consulting Group
Product Description
Provides the background necessary to nurture skills in collaborative knowledge creation via a continuous, proven process of questioning and conversation In the information economy, knowledge is an asset and a currency. The creation of new knowledge, therefore, enhances an organization's position in the marketplace. How do we create new knowledge? We do not do it by learning what is already known. The learning organization is already passe. Instead, we do it by inquiring, which is a method of bringing tacit knowledge to the forefront of awareness. The inquiring organization surfaces tacit knowledge, which is what its employees bring to the table - their background, education, experience, character, and judgment - and transforms that knowledge into new, explicit knowledge that can be transferred from one employee to another through conversation. That is true knowledge creation, and this book provides the tools, skills, techniques, and processes for executives and professionals in any field to accomplish this task in today's fluid environment. Introduces the theoretical background to explain how to surface and share tacit knowledge
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