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Innovation and the Future Proof Bank: A Practical Guide to Doing Different Business-as-usual [Hardcover]

James A Gardner
4.6 out of 5 stars  See all reviews (5 customer reviews)
RRP: 47.50
Price: 29.45 & FREE Delivery in the UK. Details
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Book Description

26 Aug 2009
Innovation, the conversion of the new to business as usual, is a very special business process. It is the business process able to reprogram all others. Creating the practices that make this process work is a key challenge for all in financial services that are worried about responding to the future. When an institution can identify things that are outside its present practices and convert them, production line style, into products, processes, cultural changes, or new markets, it will never be outpaced by internal or external change again. The institution becomes "FutureProof". This is a book about those practices in banks. It explains, using examples from institutions around the world, what it takes to create an innovation culture that consistently introduces new things into undifferentiated markets and internal cultures. It shows how banks can leverage the power of the new to establish unexpected revenue lines, or make old ones grow. And it provides advice on the social and political factors that either help or hinder the germination of the new in banks. Moreover, though, this is a book about the science of innovation in a banking context. Drawing from practices already highly developed in financial services—managing portfolios of assets to mitigate risk—it explains how practitioners can run their innovations groups like any other business line in the bank one that delivers a return on investment predictably and at high multiples of internal cost of capital. For leaders, Innovation and the Future Proof Bank provides the diagnostic tools to guide benchmarking and investment decisions for the innovation function. And for innovation practitioners, the book lays out everything needed to make sure that converting the new to business as usual is predictable, measurable, and profitable.

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Product details

  • Hardcover: 334 pages
  • Publisher: John Wiley & Sons (26 Aug 2009)
  • Language: English
  • ISBN-10: 0470714190
  • ISBN-13: 978-0470714195
  • Product Dimensions: 24.4 x 16.8 x 2.8 cm
  • Average Customer Review: 4.6 out of 5 stars  See all reviews (5 customer reviews)
  • Amazon Bestsellers Rank: 248,673 in Books (See Top 100 in Books)
  • See Complete Table of Contents

More About the Author

James Gardner is an innovation author and practitioner, who has spent most of his career leading innovation teams in both private and public sector organisations. Born in Australia, he completed his Doctorate in Innovation Management before moving to London in 2005. He is presently Chief Strategy Officer at Spigit, the world's largest innovation software company.

Product Description

From the Back Cover

Innovation is the process of converting new things into business–as–usual. There are few banks today that fail to recognise the capability to do this is a key way of sustaining competitive advantage. Many, however, have little idea of how to go about building such capabilities. By so doing, they expose themselves to uncertain futures, as other players enter and out–innovate them in core markets. There are some banks, however, who always seem to be ahead of the curve. They have created capabilities that enable them to out–innovate the innovators. To do so, they have established a set of practices that allow them to future–poof themselves. This is a book about hose practices in banks. It explains, using examples from institutions around the world, what it takes to create the business process that introduces new things and makes them business–as–usual. It shows how to do this with reliability and certainty of return. And, in the process, it illustrates what your institution can do to be as future–proof as the most innovative banks in the world.

About the Author

James A. Gardner , (London, UK), is a career innovator that has worked in multiple industries including financial services, technology and the public sector. He is well known in the banking community through his writing ( and has spent two decades working in and around banking. Originally from Australia, he now resides in London, but spends a good part of eveey year travelling to banks everywhere else.

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Customer Reviews

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Most Helpful Customer Reviews
3 of 3 people found the following review helpful
5.0 out of 5 stars Review of "Innovation and the Future Proof Bank 23 Jan 2010
A must have read for anyone who is genuinely interested in innovation within financial services. James is a very thoughtfull and intelligent writer
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3 of 3 people found the following review helpful
By Daniel
James' book tells of a great many stories about how banks can innovate and what it is - as banking innovation is an oxymoron. The need is self-explanatory - new technologies made possible new ways for customers to transact both online and offline - gave birth to new players that may exclude banks from the consumption-chain of customers. Banks should adapt to new realities fast - and act on them. That largely made possible phone-banking, e-banking and m-banking. Storytelling of banks who've succeeded in innovating is probably nothing new - but "Innovation and the Future Proof Bank" completes the story with a foundational chapter - how Innovation is made real - what are the recipes and the stages in order to create an innovation centre in a bank. This differentiates the book and makes it not only interesting to read, but compelling to reuse the rich experience of the author.
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3 of 3 people found the following review helpful
A very well written and researched book and especially timely given the Global Financial Crisis! Many people would not believe that a book written about Innovation in Banking and Finance could be upbeat, enjoyable and provide a realistic and honest appraisal of the highs and lows of running an Innovation organisation.

The author has been very clever in providing real-time examples and case studies, however they are related to other industries as well. Thus even if you aren't in the Finance industries, the book would be well served in it's common descriptions and delivery for other industries.

Most interesting is the chapters around teams and personalities within an Innovation group - everybody has experienced success and failure due to teaming issues and this will give an interesting overview on who and how to avoid them becoming apparent in your teams!

The book stems from theory based topics but is injected with highlights of humour that make the book enjoyable to read.

A great read, highly recommended and I certainly hope we see more from this particular author.
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1 of 1 people found the following review helpful
5.0 out of 5 stars Great book, great insight 10 May 2011
James an incredibly well qualified individual to comment on innovation in this space. This book builds on the insights he has shared in his entertaining blog to outline a pragmatic, but challenging view of what the banking world could, and should look like.
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3.0 out of 5 stars A scholar's view 15 Jan 2013
By Yiannis
Format:Hardcover|Verified Purchase
Interesting perspective on banking innovation from the scholar's perspective.
The structure and language of the book remind me of my days at the university.
Overall a good choice.
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