Like the paradoxes of change that form much of its subject matter, this book is both accessible and intellectually challenging at the same time. It starts by laying out a way of understanding how change happens in organisations from a rational and a-rational perspective, and provides practical help for managers and consultants alike, on how to deal with both aspects. It does not shy away from the shadow-side of organisational life - politics, conflict, confusion, but asks you to embrace it instead. I particularly enjoyed the chapter 'acting politically' having been told all my life that 'being political' was bad!
I find myself coming back to it regularly to find clues about how to work with the messy, informal side of change. There are plenty of practical ways of doing so, including guidance on building effective coalitions!