- Paperback: 122 pages
- Publisher: PCCS Books (Feb 1993)
- Language English
- ISBN-10: 1898059004
- ISBN-13: 978-1898059004
- Average Customer Review: 4.5 out of 5 stars See all reviews (2 customer reviews)
- Amazon Bestsellers Rank: 1,376,059 in Books (See Top 100 in Books)
- See Complete Table of Contents
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More About the Author
Product Description
Book Description
The first edition of this popular book was enthusiastically received and critically acclaimed. It was the first UK published book on the use of counselling skills on the telephone, written by an author well-known for his direct and accessible style.
The second edition (unique for a book at this level) takes a look at research into counselling on the telephone, presents the story of a real-life agency and considers the impact of technology such as caller identification and freephone numbers on helping agencies.
Essentially this is a how-to-do-it book and Pete Sanders doesn't disappoint. A down to earth guide, it is packed with practical information for everyone with an interest in using counselling skills on the telephone - trainers, counsellors, volunteers and trainees. It is essential reading for anyone doing, or considering doing, telephone work. --This text refers to an out of print or unavailable edition of this title.
The second edition (unique for a book at this level) takes a look at research into counselling on the telephone, presents the story of a real-life agency and considers the impact of technology such as caller identification and freephone numbers on helping agencies.
Essentially this is a how-to-do-it book and Pete Sanders doesn't disappoint. A down to earth guide, it is packed with practical information for everyone with an interest in using counselling skills on the telephone - trainers, counsellors, volunteers and trainees. It is essential reading for anyone doing, or considering doing, telephone work. --This text refers to an out of print or unavailable edition of this title.
About the Author
Pete Sanders completed his full-time diploma in counselling at the University of Aston in 1974. He worked as a counsellor, trainer and supervisor in further education and private practice for over 25 years. Pete was the lead tutor in three BACP recognised training courses and was instrumental in the Trainer Accreditation Scheme. He has written, edited and/or contributed to over a dozen books on counselling and psychotherapy, specialising in person-centred therapy.
--This text refers to an out of print or unavailable edition of this title.
Inside This Book
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First Sentence
As counsellors and helpers we are used to doing our business face to face. Read the first page Browse Sample Pages
Front Cover | Copyright | Table of Contents | Excerpt | Index | Back Cover
As counsellors and helpers we are used to doing our business face to face. Read the first page Browse Sample Pages
Front Cover | Copyright | Table of Contents | Excerpt | Index | Back Cover
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Most Helpful Customer Reviews
6 of 6 people found the following review helpful:
4.0 out of 5 stars
Useful book for those involved in Telephone Work,
By
This review is from: Using Counselling Skills on the Telephone and in Computer-mediated Communication (Paperback)
I found this book very useful to read as a refresher course having been involved with managing and training telephone helpline workers for some 13 years. Many of the points covered in this book I would agree are both important and useful for both those experienced in telephone work to be reminded of again or for those just getting involved in this type of therapy. I particularly found the first chapter "Useful Questions" helpful in setting the scene and was encouraged to know that these questions were very similar to those I pose in training. There is also a uesful chapter at the end that refers to research in this area and it was good to have these all in one place as a reference point for the future. In between are chapters in logical order covering the different aspects of working on the telephone to help people. This is a subject area where it is difficult to define the boundaries between helpline skills on the telephone and what would be considerd more formal counselling on the telephone. This is reflected in the writing at times with the distinction not being made always by the author. However I acknowledge the difficulty of doing this as I have found this happening when writing my accredited training in telephone listening skills. I would also point out that the use of audio tape for training is now not a readily available media and that digital voice recording (mp3)etc needs to be embraced for training purposes and as a resource in this type of work in the 21st Century. Overall though a useful book in an area where there are few titles that devote themselves to this subject in a practical way.
5.0 out of 5 stars
A Must Have!,
By
This review is from: Using Counselling Skills on the Telephone and in Computer-mediated Communication (Paperback)
A really well written, succinct and informative book. I like the author's style and professionalism. A useful resource for reference and training purposes. For me it confirmed and consolidated what I already knew and this in turn gave me renewed confidence in what I am doing. It highlighted all the necessary elements needed to be a professional and ethical counsellor whether face to face or by telephone.
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