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Product Description
Product Description
Streamline the processes vital to optimum performance
With over 100,000 copies sold worldwide, Improving Performance is recognized as the book that launched the Process Improvement revolution. It was the first such approach to bridge the gap between organization strategy and the individual. Now, in this revised and expanded new edition, Rummler and Brache reflect on the key needs of organizations faced with today′s challenge of managing change. With multiple charts, checklists, hands–on tools and case studies, the authors show how they implemented their Performance Improvement methodology in over 250 successful projects with clients such as Hewlett–Packard, 3M, Shell Oil, and Citibank.
With over 100,000 copies sold worldwide, Improving Performance is recognized as the book that launched the Process Improvement revolution. It was the first such approach to bridge the gap between organization strategy and the individual. Now, in this revised and expanded new edition, Rummler and Brache reflect on the key needs of organizations faced with today′s challenge of managing change. With multiple charts, checklists, hands–on tools and case studies, the authors show how they implemented their Performance Improvement methodology in over 250 successful projects with clients such as Hewlett–Packard, 3M, Shell Oil, and Citibank.
From the Inside Flap
With over 100,000 copies sold worldwide, Improving Performance is recognized as the book that launched the Process Improvement revolution. It was the first such approach to bridge the gap between organization strategy and the individual. Now, in this revised and expanded new edition, Rummler and Brache reflect on the key needs of organizations faced with today′s challenge of managing change. With multiple charts, checklists, hands–on tools and case studies, the authors show how they implemented their Performance Improvement methodology in over 250 successful projects with clients such as Hewlett–Packard, 3M, Shell Oil, and Citibank.
Inside This Book
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First Sentence
Many managers don't understand their businesses. Read the first page
Front Cover | Copyright | Table of Contents | Excerpt | Index | Back Cover
Many managers don't understand their businesses. Read the first page
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Concordance
Browse Sample PagesConcordance
Front Cover | Copyright | Table of Contents | Excerpt | Index | Back Cover
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Customer Reviews
Most Helpful Customer Reviews
6 of 6 people found the following review helpful
Format:Hardcover
Finally a book that goes beyond Business Process Reengineering (BPR). There where BPR most of the times is a one time shot, the authors provide you a best practice cook book to implement performance management in your organisation that results in continous performance improvement. Sure it has its roots in BPR but what makes this book so valuable is the pragmatic approach. I can defenitly recommend this book to everybody who wants to broaden his view on process engineering and the interaction it has with on one side the organisation and on the other side the job performers. Take this in combination with the balanced score card and you have a powerful tool to organise, steer and measure your organisation.
Format:Hardcover
The more involved you are with process improvement, the more you will benefit from reading this book. Consultants Geary A. Rummler and Alan P. Brache focus your thinking on their process improvement method by including detailed diagrams, practical examples and flow charts. They demonstrate how the traditional use of hierarchical organizational charts creates silos, isolated corporate operations that are separated by white space on the chart and, thus, are literally unconnected. The authors' "three levels" approach to management can mitigate performance issues within that organizational white space and avoid silos. They present their framework as a reliable method for upgrading organization design, improving processes and enhancing individual performance. Managing the "nine variables" that affect performance can help you develop a better understanding of your organization and build a strategic foundation for continuous process improvement, rather than wasting effort on ad hoc fixes. getAbstract recommends this book to thoughtful managers who don't need lots of buzzwords.
Most Helpful Customer Reviews on Amazon.com (beta)
Amazon.com:
18 reviews
14 of 14 people found the following review helpful
The best, jargon-less, practical guide to process improvemnt
14 Dec 1996
Format:Hardcover
By far the best, most practical guide to the real work of identifying, analyzing, validating and improving processes in the business organization.
Beginning with the necessary, and otherwise neglected, holistic view of the organization, the book sets forth a rational, clear and yet simple view of the organizational skeleton, process levels and interdependencies. The authors provide body, substance and practical tools & guidance to actually doing the work and achieving the benefits of process improvement (versus the rhetoric, generalities and limited anecdotal examples from all others).
Highly recommend
Beginning with the necessary, and otherwise neglected, holistic view of the organization, the book sets forth a rational, clear and yet simple view of the organizational skeleton, process levels and interdependencies. The authors provide body, substance and practical tools & guidance to actually doing the work and achieving the benefits of process improvement (versus the rhetoric, generalities and limited anecdotal examples from all others).
Highly recommend
29 of 33 people found the following review helpful
A must read for Managers, Process Designers and Six Sigma
12 Sep 2001
Format:Hardcover
People had been telling me to read this book for over two years and I always put it off. First it was the Internet and eCommerce. Then it was Six Sigma. Now I have had a chance to read this book and regret my delay. This book is a gem of factual, example filled, and focused insight and understanding. This is a true manual for changing processes and
First the book provides a clear roadmap for process change. It defines the individual steps necessary as well as the interconnection points between the organization, its processes, measurements and other elements. While you may not agree with all of the points -- the completeness will give you more than enough ideas to be of value.
Second, the book is well populated with detailed graphical examples that illustrate the concepts and thier intent. The level of detail, the practicality and the realism of the examples allows you to study the issue, understand it and find parallels in your own business.
Lastly, the book is complete it covers issues related to process design, implementation, process owners, measurement and management. Many people write whole books on one of these aspects however Rummler and Brache have covered them all in a focused and informative text.
I highly recommend this book for anyone looking to implement process management, six sigma, or other related changes. The book provides the details often left out of texts associated with six sigma. It provides a completeness often missing from process management and design texts.
The only drawback to the book is that its writing style is a bit dry and the book, written in 1995 does not cover many of the process innovations enabled through the Internet. Otherwise this book is a real winner and well worth your attention.
17 of 19 people found the following review helpful
Highly recommended
26 Jan 1998
Format:Hardcover
This is a text book, not a breezy read. It is also a cook book, where the authors tell you not only what needs to be done (common) but how to do it (rare). We are a process improvement consulting company and go through three or four copies a year. We loan them to clients who don't want to give them back.
Hugh Schmidt, Vice President, Process Flow Specialists, Inc.
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