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Improving Business Processes (Pocket Mentor) [Kindle Edition]

Harvard Business School Press
3.7 out of 5 stars  See all reviews (3 customer reviews)

Print List Price: £6.49
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Book Description


In challenging times, companies must serve their customers faster and more efficiently. This makes improving your business processes more critical than ever. In this book, you'll learn key steps for carrying out a business process improvement initiative, including how to:

-Plan a business process improvement initiative
-Analyze and redesign a current process that needs improvement
-Obtain the resources needed to change a process
-Develop a systematic approach for creating and implementing change


Product Description

About the Author

About Pocket Mentors

The Pocket Mentor series offers immediate solutions to the challenges managers face on the job every day. Each book in the series is packed with handy tools, self-tests, and real life examples to help you identify strengths and weaknesses and hone critical skills. Whether you're at your desk, in a meeting, or on the road, these portable guides enable you to tackle the daily demands of your work with greater speed, savvy, and effectiveness.

Meet Your Mentor

Mark McDonald, PhD, is a leading researcher and practitioner of business process design and business architecture. He is currently Head of Research for Gartner Executive Programs.

Product details

  • Format: Kindle Edition
  • File Size: 414 KB
  • Print Length: 114 pages
  • Page Numbers Source ISBN: 142212973X
  • Publisher: Harvard Business Review Press (1 Aug. 2010)
  • Sold by: Amazon Media EU S.à r.l.
  • Language: English
  • ASIN: B004D4Y3BQ
  • Text-to-Speech: Enabled
  • X-Ray:
  • Word Wise: Enabled
  • Average Customer Review: 3.7 out of 5 stars  See all reviews (3 customer reviews)
  • Amazon Bestsellers Rank: #133,154 Paid in Kindle Store (See Top 100 Paid in Kindle Store)
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Customer Reviews

3.7 out of 5 stars
3.7 out of 5 stars
Most Helpful Customer Reviews
5 of 5 people found the following review helpful
By Mario
Format:Paperback
This book, just an introduction to Business Process Improvement, only contains and reformulates generic content and common sense approaches.
Few sparse references are made to main stream methodologies like Six Sigma and no "tool" is analysed or explained in detail.
I read it in two hours and I realised that most of the content can be easily retrieved on Internet for free.
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4.0 out of 5 stars Four Stars 9 July 2014
Format:Kindle Edition|Verified Purchase
Good for work!
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0 of 1 people found the following review helpful
5.0 out of 5 stars great 10 Nov. 2014
Format:Kindle Edition|Verified Purchase
G d d d d d d d d d d d d d d d d d d d d d d d d good book to read o
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Most Helpful Customer Reviews on Amazon.com (beta)
Amazon.com: 4.0 out of 5 stars  34 reviews
24 of 26 people found the following review helpful
5.0 out of 5 stars To the Point 23 Dec. 2010
By Analytical Reader - Published on Amazon.com
Format:Paperback|Verified Purchase
I just finished this book and I feel I got what I wanted. The book delivered what it promised: A roadmap to improve business processes. The book is short and to the point, which makes it easier to consult later when needed. Despite the provided few checklists, the book explains the high level roadmap for an improvement initiative without elaboration on the specific techniques or areas that relate to BPI. So if you are looking for a thorough book about BPM in general and its related topics such as Change Management or Requirements Discovery, you may want to choose another book with this one.
14 of 15 people found the following review helpful
4.0 out of 5 stars Entering the BPI world 24 July 2011
By rikomersoe - Published on Amazon.com
Format:Kindle Edition|Verified Purchase
This book is intended to be perfect one for entering the BPI world. It will define in a short and concise way project management process in delivering one BPI project. It will not go in so many details, it is more an overview with some basic examples. Also, you will find some useful documents that will help you in structuring the BPI project (plan, organize, gather team etc.).
If you are a beginner in BPI this is definitely a book for you but if you are searching for more details maybe you should look on the other place.
6 of 6 people found the following review helpful
4.0 out of 5 stars Improving BPM 19 Mar. 2012
By Ingrid - Published on Amazon.com
Format:Paperback|Verified Purchase
This little book is a great take along for the Business Process Management courses. It is not the exact step by step but you get a better idea of what to do along the way. This company also has these little books for other business areas - take a look...Thank you Ingrid
3 of 3 people found the following review helpful
4.0 out of 5 stars Smart 21 Oct. 2012
By HePe - Published on Amazon.com
Format:Paperback|Verified Purchase
Product is simple, easy to read and gives good overview of Business Process Improvement.
It is a good starter for someone totally out of the subject.
1 of 1 people found the following review helpful
1.0 out of 5 stars Not a business book... 29 Jan. 2014
By O. S. Villa - Published on Amazon.com
Format:Paperback|Verified Purchase
I will keep this very short... with experience in BPM, Lean/DMAIC and Six Sigma projects I hoped this Pocket Mentor would provide a quick intro to junior personnel... The processes and lack of details and out of sequence operations make it worse than nothing.

We all have our way of doing things and I have seen things/projects done many different ways as far as TQM, BPM, Lean/DMAIC, PMBOK, etc. over the past 24 years in different markets (Aerospace & Defense, Medical, Various Manufacturing, Software, Claims Processing, Catastrophe Response, etc.)... I find no value in the way things are described in this book.
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