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Improve Your Communication Skills (Creating Success) [Kindle Edition]

Alan Barker
4.0 out of 5 stars  See all reviews (2 customer reviews)

Print List Price: £9.99
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Book Description

Improve Your Communication Skills will help you keep the interest of a large audience, impress a potential employer or simply win the argument at an important meeting. Full of practical advice on all aspects of verbal and non verbal communication, it gives vital tips on: improving your conversations; building rapport with colleagues; learning skills of persuasion; giving effective presentations; writing effective emails, letters and reports; successful networking.
With the help of this essential guide you will be able to achieve verbal, vocal and visual success and get your message across every time.

Product Description


"Improve Your Communication Skills is a strong pick for any who want to convey their ideas more effectively." (Midwest Book Review)

Book Description

Improve Your Communication Skills, 3rd edition is a practical guide to effective verbal and written communication in business, full of proven tips and techniques.

Product details

  • Format: Kindle Edition
  • File Size: 541 KB
  • Print Length: 200 pages
  • Publisher: Kogan Page; 3 edition (3 Mar. 2013)
  • Sold by: Amazon Media EU S.à r.l.
  • Language: English
  • ASIN: B00AZJZ59M
  • Text-to-Speech: Enabled
  • X-Ray:
  • Word Wise: Enabled
  • Average Customer Review: 4.0 out of 5 stars  See all reviews (2 customer reviews)
  • Amazon Bestsellers Rank: #308,478 Paid in Kindle Store (See Top 100 Paid in Kindle Store)
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Most Helpful Customer Reviews
1 of 1 people found the following review helpful
By Abbi
Format:Kindle Edition|Verified Purchase
I bought this book to think about how to communicate best in a new role which requires me to call and email foreign colleagues regularly. It helped me understand simple elements of conversation that I can improve with local colleagues as well as international. Don't buy it if you expect some in-depth, psychoanalysis, buy it for a quick, easy read that you can keep on the desk to refer to.

I am definitely interested in reading the rest of this series now.
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0 of 1 people found the following review helpful
3.0 out of 5 stars Three Stars 16 Oct. 2014
By Stella
Not as good as I'd hoped.
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Most Helpful Customer Reviews on (beta) 4.5 out of 5 stars  2 reviews
4.0 out of 5 stars An excellent guide, concise, well written and practical 23 Oct. 2014
By EinLA - Published on
A very thorough introduction to communication structured like a blueprint, examining the very basic building blocks of communication step by step. The chapters:

1. What is communication
2. How conversations work
3. Seven ways to improve your conversations
4. The skills of enquiry
5. The skills of persuasion
6. Making a presentation
7. Putting it in writing
8. Networking: the new conversation

A short appendix of additional reading by chapter.

A very worthwhile book which presents communication in a refreshing paradigm that challenges the "transmission" model of communication:

"Communication begins, not with transmission, but with reception."

and then defines communication as:

"The process of creating shared understanding."

The chapters are short, clearly structured and to the point. I would prefer a few more examples, but this book is more about presenting information in a concise and useful way with very little clutter. It can be read in a few days, but certainly would be worth coming back to.

I found that some of the chapters left me wanting to know more about particular topics, for example, The Ladder of Inference. I would like a little more practical information on how to use it. The appendix does, in fact, give a reference for this particular topic, but I would have like some more explanation and examples available of this and several other topics - well, maybe that just means they are really interesting and relevant. However, some pieces of the blueprint feel grossly underwritten, for example under "Working out the Relationship" [Chapter 2] there are four subtopics: status, power, role and liking, which together define the territory of the conversation. However "liking" is just a few sentences and while it is said that conversations can "go wrong because we like each other a lot!" - there isn't any explanation of what this means or how to recognize and avoid it. Then the author discusses how territory fits in, noting that "many conversational rules are about asking and giving permission to enter each others territory. A conversation's success may depend on whether you give or ask clearly for such permission." A strong statement unfortunately without one piece of practical advice or example on how to do it. The topic is is closed at that point.

Another thing to mention is that the books seems to be aimed more to the topic of business communication rather than personal, intimate communication (at one point the author rather oddly defines a range of relationship in this way, "We converse differently with complete strangers than we do with close acquaintances" rather than friends or intimates, spouse, children, parents). However, most of the topics and information could be used or adapted to everyday communication with friends and family. I particularly enjoyed the chapter on enquiry, but didn't find the chapter on making a presentation or networking that useful to my purposes. Again, more of a business communication approach.

Overall I think this is an excellent book. Concise, but packed with useful information told in a clear and understandable manner. There are charts, chapter summaries and other graphic devices to enliven the text and make it easier to grasp. I think it is a very useful addition to the field, an engaging read which would provide most readers with some refreshingly new ideas and perspectives on improving their communication skills.

I feel that a few more examples sprinkled throughout the chapters would have been helpful for me. However, a lot of books are really bloated with examples while the author here chooses a more concise approach which will certainly appeal to many readers. But, I definitely feel that some of the topics need to be explored in more depth - hence 4 stars, not 5. Also, I would like to see a chapter on the differences between business and social communication, or one that touches on the subtle complexities of social and intimate communication.
5.0 out of 5 stars Five Stars 30 April 2015
By Adam Rook - Published on
Format:Paperback|Verified Purchase
this book is one of the best book that you can study and understand. It's communicate with reader.
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