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Review
Alan Dixie has successfully managed, in most succinct fashion, to create a 'How to' work which covers the broad canvas of credit management. His book deserves a permanent corner on the desk of Credit Managers.A" Terry Robinson FICM, V ice President, Institute of Credit Management A very readable book packed with excellent advice. Credit control trainees will benefit greatly from reading it and even the most experienced controllers will learn some useful tips. Also highly recommended to Small Business Proprietors.A" Charles Woodward, Lloyds TSB Group The 'credit control' book of the year. Well written and full of useful advice. A refreshingly up-to-date approach.A" Brendan Glover, Managing Director, Inter-credit International Ltd
Product Description
Managers in every business know the importance of collecting debts. This important and totally up-to-date guide shows how to do it quickly, efficiently and, wherever possible, with the minimum amount of fuss. It contains detailed practical guidance on all aspects of collection from initial procedures set-up through to legal remedies in the event of default. Sample letters and telephone scripts are also included. Areas covered in the book include: the psychology of credit control; credit checking procedures; collection procedures and how to overcome excuses and negotiate payments; collection agencies and solicitors; suing through the High and County courts; factoring alternatives; and, much more.
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Most Helpful Customer Reviews
12 of 13 people found the following review helpful
Format:Paperback
This book was purchased in an attempt to improve the procedures within my Company. Since taking the ideas on board and using them to our benefit we have had a substantial increase in our profits. I would recommend this book to anybody wishing to restructure their exisiting Credit Control department or even starting afresh.
15 of 17 people found the following review helpful
Format:Paperback
THIS BOOK IS SIMPLY THE BEST CREDIT CONTROL BOOK I HAVE EVER READ. IS IS CRAMMED FULL OF USEFUL HINTS AND TIPS FOR THE EFFECTIVE COLLECTION OF OVERDUE DEBTS. ALAN DIXIE BRINGS A WEALTH OF EXPERIENCE TO THE PAGES OF THIS BOOK, IN FACT IT IS LIKE HAVING AN EXPERIENCED CREDIT MANAGER SITTING ON YOUR DESK. THE BOOK IS WRITTEN IN A STYLE THAT MAKES IT EASY TO UNDERSTAND, EVN FOR A NOVICE, YET WILL STILL CARRY A FEW SURPRISES EVEN FOR THE EXPERIENCED CREDIT MANAGER. I CN NOT RECOMMEND IT HIGHLY ENOUGH !!!
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