- Hardcover: 464 pages
- Publisher: John Wiley & Sons (3 Sep 2001)
- Language English
- ISBN-10: 047141834X
- ISBN-13: 978-0471418344
- Product Dimensions: 23.6 x 19 x 3 cm
- Amazon Bestsellers Rank: 978,384 in Books (See Top 100 in Books)
- See Complete Table of Contents
Implementing the Capability Maturity Model
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Review
"Unlike other books by practitioners, this book has a useful list of reference." (Managing Service Quality)
CVu, June 2002
"...The book is a useful introduction to CMM..."
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"The PC revolution of the early 1980s only aggravated the quality problems within the IT community, so much so that the situation was now becoming widely known as a chronic crisis." Read the first page
Front Cover | Copyright | Table of Contents | Excerpt | Index | Back Cover
"The PC revolution of the early 1980s only aggravated the quality problems within the IT community, so much so that the situation was now becoming widely known as a chronic crisis." Read the first page
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Front Cover | Copyright | Table of Contents | Excerpt | Index | Back Cover
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5 reviews
41 of 42 people found the following review helpful
Clear roadmap to levels 2 and 3
24 Jun 2002
Format:Hardcover
The author of this excellent book give a realistic roadmap to achieving CMM levels 2 and 3, which are major hurdles in capability maturity, especially level 2 from a culture-shock point of view.
What makes this book realistic is the way you're lead through the important steps, with a complete focus on what it takes instead of theory. The book starts off with an obligatory overview of the CMM, but quickly segues into the steps needed to attain level 2 (repeatable), which are creating the structures, processes, training program and policies. While each of these are important, I especially like the inclusion of policies because they are necessary to codify goals and are frequently overlooked. This section also includes subcontractor management, which is important for aligning those with whom you are using on projects with your own organizational capabilities. This makes sense because if your organization is repeatable and your subcontractor(s) aren't, then you either need to go shopping for more compatible subcontractors, or get dragged back into ad hoc approaches.
The same approach to graduating to level 3 is used, with slight changes. In the section that covers level 3 the first topic is about focusing on organizational process improvement, followed by an in-depth chapter on defining organization processes. These reflect the key changes between level 2's repeatable goals and level 3's focus on defined processes. After these are clearly and completely explained the same formula - structures, processes, training program and policies - is addressed for level 3.
Following the steps to get to levels 2 and 3, the next section is centered on implementation and assessment. This section prepares you for the assessment process itself, and offers excellent advice on how to get through it. Additional information of value is provided in appendices B (Annotated Level 2 Preassessment Questionnaire) and C (Samples of Level 2 Policies), both of which are provided in PDF format from the book's associated web site.
One key question that needs to be answered: Which is better, this book or CMM Implementation Guide: Choreographing Software Process Improvement by Kim Caputo? My opinion is that both books are equally important and both should be read because they cover two different aspects of attaining CMM levels 2 and above. This book concerns itself with the nuts and bolts of processes, where Caputo's book is more focused on organizational change. I recommend both books, and think that they nicely complement each other.
8 of 8 people found the following review helpful
good book for process engineers
20 Feb 2003
Format:Hardcover
This is a pretty interesting book as it has step by step instructions and guidelines for implementing the CMM up to level 3. If your organization is in a chaotic mode, here is a good place to start to see what to fix first. Also includes a set of example policies and procedures which can be modified to fit your needs.
7 of 7 people found the following review helpful
Information-packed reference that lives up to its title
18 Mar 2005
Format:Hardcover
This book provides a very thorough treatment of all the Key Process Areas (KPA's), the organizational goals, structures, activities, policies, and training that you will need to address in order to attain CMM levels 2 and 3. In addition, an appendix provides a valuable level-2 preassessment questionnaire (150+ questions) that you can use to gauge your readiness for a real appraisal. For people who may be wondering about getting into the CMM but have never actually been exposed to this sort of stuff before, this questionnaire alone should be worth the price of the book. It is certain to be a major eye-opener in terms of conveying the CMM's almost daunting reach into so many different factors that it identifies with software process improvement. (And that's just level 2!)
The SEI's (Software Engineering Institute) Capability Maturity Model "Guidelines" book has been around for many years, and is considered the definitive guide (in book-form) for the CMM. Nevertheless that book will tell you only what's expected of you, but leave you hanging when it comes to how you actually do it. Dr. Persse on the other hand fills in a wealth of much-needed detail. The SEI may have given us the "business requirements", but Persse provides the "detailed development spec".
Although I would definitely recommend this book, I still believe it could have been greatly enhanced by a few well-placed visuals. For example, having now finished reading through the seven KPA's of level 3, I can visualize the Training KPA as a parallel KPA whose purpose is to educate the organization about the other six. Of these other six KPA's, Organization Process Focus establishes the prerequisite foundation for Organization Process Definition which, in turn, establishes the prerequisite foundation for the remaining four KPA's. Although this relationship unfolds as you read the text, I found myself going back and re-reading sections in order to clarify that image in my mind. A simple introductory visual would have allowed me to nail this important relationship early on.
Visuals notwithstanding, I believe the book deserves five stars for delivering exactly what its title advertises (keyword "implementing"), and for doing so with a thorough, clear, and well-organized presentation.
The SEI's (Software Engineering Institute) Capability Maturity Model "Guidelines" book has been around for many years, and is considered the definitive guide (in book-form) for the CMM. Nevertheless that book will tell you only what's expected of you, but leave you hanging when it comes to how you actually do it. Dr. Persse on the other hand fills in a wealth of much-needed detail. The SEI may have given us the "business requirements", but Persse provides the "detailed development spec".
Although I would definitely recommend this book, I still believe it could have been greatly enhanced by a few well-placed visuals. For example, having now finished reading through the seven KPA's of level 3, I can visualize the Training KPA as a parallel KPA whose purpose is to educate the organization about the other six. Of these other six KPA's, Organization Process Focus establishes the prerequisite foundation for Organization Process Definition which, in turn, establishes the prerequisite foundation for the remaining four KPA's. Although this relationship unfolds as you read the text, I found myself going back and re-reading sections in order to clarify that image in my mind. A simple introductory visual would have allowed me to nail this important relationship early on.
Visuals notwithstanding, I believe the book deserves five stars for delivering exactly what its title advertises (keyword "implementing"), and for doing so with a thorough, clear, and well-organized presentation.
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