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Product Description
Product Description
ITL Lite is aimed at encouraging organizations to adopt ITIL V3 by selecting and implementing key ITIL V3 components. For many reasons not every organization can adopt the whole of ITIL V3. Therefore, the publication explains which components are essential and explains how to select the appropriate components for implementation. The title is based around a project template to help readers prepare their own project. Ideal for those departments whose budgets have been reduced but who still want to improve key processes and functions.
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Customer Reviews
Most Helpful Customer Reviews
5 of 5 people found the following review helpful
Format:Paperback|Amazon Verified Purchase
This is an official OGC product and Malcolm Fry is a recognised SME within ITIL circles, so you expect it to be good.
After the somewhat confusing message sent out by "Building an ITIL-based service management department" by the same author, I am glad to say that this is a good return to form.
There is little padding by going over the same message of what the ITIL v3 lifecycle includes, but plenty of flow charts, templates and step-by-step approaches to implementing components of ITIL. Comparisons are made between version 2 and version 3, potential pitfalls and blocks to implemenation and how to overcome them.
The best part of this publication is in how to categorise components of ITIL then implement those of high priority from cradle to grave.
A cracking book and one that comes highly recommended.
After the somewhat confusing message sent out by "Building an ITIL-based service management department" by the same author, I am glad to say that this is a good return to form.
There is little padding by going over the same message of what the ITIL v3 lifecycle includes, but plenty of flow charts, templates and step-by-step approaches to implementing components of ITIL. Comparisons are made between version 2 and version 3, potential pitfalls and blocks to implemenation and how to overcome them.
The best part of this publication is in how to categorise components of ITIL then implement those of high priority from cradle to grave.
A cracking book and one that comes highly recommended.
Most Helpful Customer Reviews on Amazon.com (beta)
Amazon.com:
3 reviews
1 of 1 people found the following review helpful
Good high level information
12 Aug 2011
Format:Paperback|Amazon Verified Purchase
If you have a base knowledge of ITIL and are looking for a "light" implementation of ITIL, this is the book. It has a good amount of detail in it without being overwhelming. This is a starting point for my company so it is the perfect first step. I have knowledge of ITIL v2 and this book outlines the changes with v3; I found this very helpful.
Does the trick for a small org
1 Sep 2011
Format:Paperback|Amazon Verified Purchase
There are some ITSM professionals I've heard who damn this book because it speaks of "implementing ITIL" and does not address the "value proposition"
True, BUT I'd like to say I thought this book was great!
Why? Because there are so many smaller organisations who need process too. They don't have the time/money to do the heavy analysis of which process when and what's my maturity. These organisations have a gut feel for what they need, understand there's an inevitable support cost and won't spend money measuring that they "know" already. They have agreed ITIL is best practice, so they need some of that.
This isn't high and mighty and doesn't measure value to the business or assess maturity but for a reactive IT in a small organisation I can see the applicability plus I recommend it.
True, BUT I'd like to say I thought this book was great!
Why? Because there are so many smaller organisations who need process too. They don't have the time/money to do the heavy analysis of which process when and what's my maturity. These organisations have a gut feel for what they need, understand there's an inevitable support cost and won't spend money measuring that they "know" already. They have agreed ITIL is best practice, so they need some of that.
This isn't high and mighty and doesn't measure value to the business or assess maturity but for a reactive IT in a small organisation I can see the applicability plus I recommend it.
Great Book!!
4 April 2011
Format:Paperback|Amazon Verified Purchase
This is a great book for those persons that is beginning a process of implementing ITIL or those persons that already are in a implementation and have some questions. In summary if you want to implement ITIL this is the book!!!!
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