ITIL and Service Management Books

A Listmania! list by Peter Brooks (Cape Town)
 
Metrics for IT Service Management: ITSM Library
1.  Metrics for IT Service Management: ITSM Library by Peter Brooks
The list author says:
  "My book on metrics - an itSMF Best practice book, endorsed by the IPESC"
£36.99   Used & New from: £27.73
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Planning to Implement Service Management (IT Infrastructure Library)
2.  Planning to Implement Service Management (IT Infrastructure Library) by Vernon Lloyd
The list author says:
  "If you want to do ITIL and use only one book, this is it!"
£61.75   Used & New from: £12.00
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Service Delivery: Part 17 (IT Infrastructure Library)
3.  Service Delivery: Part 17 (IT Infrastructure Library) by Great Britain: Office of Government Commerce
The list author says:
  "Until the ITIL refresh project is complete, this is the best option for Service Delivery information"
£61.75   Used & New from: £0.01
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Service Support (CCTA): Part 15 (IT Infrastructure Library)
4.  Service Support (CCTA): Part 15 (IT Infrastructure Library) by Central Computer & Telecommunications Agency
The list author says:
  "Until the ITIL refresh project is complete, this is the best option for Service Support information"
£57.20   Used & New from: £0.01
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Author
Peter Brooks (Cape Town)
Qualifications: Fellow of the Institute of Service Management (FISM), author
Last updated: 28/06/2006
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