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ITIL Version 3 at a Glance: Information Quick Reference [Spiral-bound]

John O. Long

Price: 82.88 & FREE Delivery in the UK. Details
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Book Description

12 Aug 2008 0387773924 978-0387773926 2008

ITIL® Version 3 At a Glance takes a graphical approach to consolidating the information of ITIL® version 3. ITIL® is an internationally-recognized set of best practices for providing IT service management. IT organizations worldwide are implementing ITIL® as a vehicle for improving IT service quality and improve return on investment for IT services.

The desk reference's unique graphical approach takes otherwise complex textual descriptions and makes the information accessible in a series of consistent, simple diagrams. ITIL® Version 3 At a Glance will be of interest to organizations looking to train their staffs in a consistent and cost-effective way. Further, this book is ideal for anyone involved in planning consulting, implementing, or testing an ITIL® Version 3 implementation.


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Review

From the reviews:

"This small book is for practitioners of enterprise service management and Information Technology Infrastructure Library (ITIL) who need a handy reference or overview of ITIL version 3. The book is organized around the five ITIL stages, and considers them by describing their purpose, key concepts, and roles. The book has six chapters … ." (Nayan Ruparelia, ACM Computing Reviews, October, 2009)

From the Back Cover

ITIL® Version 3 At a Glance takes a graphical approach to consolidating the information of ITIL® volume 3. ITIL® is an internationally-recognized set of best practices for providing IT service management. IT organizations worldwide are implementing ITIL® as a vehicle for improving IT service quality and improve return on investment for IT services.

The desk reference’s unique graphical approach will take otherwise complex textual descriptions and make the information accessible in a series of consistent, simple diagrams. ITIL® Version 3 At a Glance will be of interest to organizations looking to train their staffs in a consistent and cost-effective way. Further, this book is ideal for anyone involved in planning consulting, implementing, or testing an ITIL® Version 3 implementation.

Each chapter in ITIL®  Version 3 at a Glance summarizes one of the ITIL® v3 books in the following consistent structure:

- Brief Description of the Stage

- Overview Diagram of the Stage

- Key Concepts of the Stage

- Practices or Processes

- Roles

- Process Purpose

-Overview Diagram

-Key Concepts


Inside This Book (Learn More)
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Front Cover | Copyright | Table of Contents | Excerpt | Index
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Customer Reviews

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Amazon.com: 4.0 out of 5 stars  3 reviews
4.0 out of 5 stars Expensive but good 27 Dec 2011
By Harold R Osborn - Published on Amazon.com
Format:Kindle Edition|Verified Purchase
Provides nice concise overview of the ITIL processes in diagram format. Processes are defined witht their triggera and inputs, process elements, and outputs.
3.0 out of 5 stars Too pricey for a 100 page book 16 Jun 2010
By Rangaraj S. Char - Published on Amazon.com
Format:Spiral-bound|Verified Purchase
John may have put lot of time and effort in getting this book published. No matter what unless this is a patented design information, I cannot agree with the price of this book. I am seriously considering returning this book.
0 of 1 people found the following review helpful
5.0 out of 5 stars Excellent Summary 2 April 2009
By Bill D. Powell - Published on Amazon.com
Format:Spiral-bound
John has done a very nice job capturing the concepts of ITIL V3 into a single volume. I am a visual learner, so I find the diagrams and pictures the most useful thing in any publication and he has captured the V3 diagrams here in one volume. It is usually the first thing I look for because I want to understand the concepts and pictures take me there the quickest. John also has done an outstanding job and very detailed work on IBM's "ITUP". ITUP has detailed processes and workflows for all the service management processes as well as mappings between models like ITIL, ISO IEC 20000, COBIT, etc. John also has done work with the TMF related to eTOM. I find all of his work to be very detailed, very useful and very practical.
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