- Jubilee offer: spend £10 or more on any product sold by Amazon.co.uk on or before June 6 and you can buy The Diamond Jubilee A Classical Celebration Album for just £2.50 Here's how (terms and conditions apply)
ITIL® V3 - A Pocket Guide
and over one million other books are available for Amazon Kindle .
Learn more
| ||||||||||||||||||
 Trade In this Item for up to £3.45
Get an extra £5 when you trade in books worth £10 or more until June 30, 2012. Trade in ITIL V3: A Pocket Guide (Best Practice) for an Amazon.co.uk gift card of up to £3.45, which you can then spend on millions of items across the site. Trade-in values may vary (terms apply). Find more products eligible for trade-in.
|
Special Offers and Product Promotions
Frequently Bought Together
Product details
|
More About the Author
Product Description
Product Description
This really popular pocket guide is a quick, portable reference tool designed for managers, to give an overall picture of the ITIL V3 upgrade. Covering not only the ITIL V3 Service Lifecycle approach, to provide even greater value, this handy new guide also describes the ITIL V3 functions and processes in a separate section as well.
Key Features
Endorsed by APMG - the official accreditor of OGC
Key Content great for Foundation Exam preparation
Portable Reference Guide and contains all the fundamentals
The ITIL Service Lifecycle and the ITIL processes and functions are listed separately for a better practical approach
ITIL V3 Lifecycle includes: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement.
The body of this pocket guide is set up in two parts: Part 1 deals with the ITIL V3 Service Lifecycle, Part 2 deals with the individual functions and processes that are described in ITIL V3.
Key Features
Endorsed by APMG - the official accreditor of OGC
Key Content great for Foundation Exam preparation
Portable Reference Guide and contains all the fundamentals
The ITIL Service Lifecycle and the ITIL processes and functions are listed separately for a better practical approach
ITIL V3 Lifecycle includes: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement.
The body of this pocket guide is set up in two parts: Part 1 deals with the ITIL V3 Service Lifecycle, Part 2 deals with the individual functions and processes that are described in ITIL V3.
Tags Customers Associate with This Product(What's this?)Click on a tag to find related items, discussions, and people.
|
What Other Items Do Customers Buy After Viewing This Item?
Customer Reviews
Most Helpful Customer Reviews
49 of 49 people found the following review helpful
Format:Paperback
Having read the reviews I bought this book, along with the OGC publication Passing your ITIL foundation exam: the official study aid: The Official ITIL Foundation Study Aid (see separate review) and decided to take the open access exam (£155 inc. VAT) rather than opting for one of the various courses that were available (ranging from £595 to £1080 + VAT).
It's a long time since I've had to study from a book for anything but I figured that with 30 years in the industry, most of that spent in outsourcing and 3rd party services, that I would walk it.
I spent the first week studying this handbook, believing that a thorough understanding of ITIL V3 end-to-end would leave me perfectly placed to take the foundation exam. I then read the first couple of chapters of the OGC "official study aid", followed by a stab at the sample questions which that has at the end of each section.
Disaster! I scored abysmally and started to think that NOT taking one of the paid courses had been a false economy.
Then I realised that what the foundation exam is really looking for is correct terminology.
Now I don't necessarily believe that being able to name all the different parts of a car engine will make you a better driver but I have to concede that if the aim here is to improve the quality of Service Management (and in 30 years I've seen some bad examples of it, believe me) then establishing a common language and defining some agreed demarcation lines is as good a place to start as any.
So I put this handbook to one side and focused on the official OGC study aid instead. I concentrated on terminology and definitions and also found some sample papers on the Internet. I did a test paper every 2 or 3 chapters, along with the sample questions in each section of the OGC book.
My results improved over the course of the next few days and I took the open access exam during the second week of February. I learned today that I passed with a score of 92%.
My advice? If you want an excellent, comprehensive reference guide for ITIL V3 end-to-end, buy this handbook.
If you want to pass the foundation exam, buy the OGC study guide.
If you want to pass the exam AND understand the bigger picture, buy them both.
Either way, if you want to pass the exam, GET HOLD OF SOME SAMPLE PAPERS AND DO SOME PRACTICE.
I went through 5 papers in all. The OGC book contains one (caution: in my edition there was a typo in the answer to question 5), you get one sent to you when you register for the exam and I found 3 on the Internet.
I hope you found this review helpful. Good luck!
It's a long time since I've had to study from a book for anything but I figured that with 30 years in the industry, most of that spent in outsourcing and 3rd party services, that I would walk it.
I spent the first week studying this handbook, believing that a thorough understanding of ITIL V3 end-to-end would leave me perfectly placed to take the foundation exam. I then read the first couple of chapters of the OGC "official study aid", followed by a stab at the sample questions which that has at the end of each section.
Disaster! I scored abysmally and started to think that NOT taking one of the paid courses had been a false economy.
Then I realised that what the foundation exam is really looking for is correct terminology.
Now I don't necessarily believe that being able to name all the different parts of a car engine will make you a better driver but I have to concede that if the aim here is to improve the quality of Service Management (and in 30 years I've seen some bad examples of it, believe me) then establishing a common language and defining some agreed demarcation lines is as good a place to start as any.
So I put this handbook to one side and focused on the official OGC study aid instead. I concentrated on terminology and definitions and also found some sample papers on the Internet. I did a test paper every 2 or 3 chapters, along with the sample questions in each section of the OGC book.
My results improved over the course of the next few days and I took the open access exam during the second week of February. I learned today that I passed with a score of 92%.
My advice? If you want an excellent, comprehensive reference guide for ITIL V3 end-to-end, buy this handbook.
If you want to pass the foundation exam, buy the OGC study guide.
If you want to pass the exam AND understand the bigger picture, buy them both.
Either way, if you want to pass the exam, GET HOLD OF SOME SAMPLE PAPERS AND DO SOME PRACTICE.
I went through 5 papers in all. The OGC book contains one (caution: in my edition there was a typo in the answer to question 5), you get one sent to you when you register for the exam and I found 3 on the Internet.
I hope you found this review helpful. Good luck!
21 of 21 people found the following review helpful
Format:Paperback
I have been working with ITIL v2 since the end of the 90's. I had both titles from OGC (Service Delivery and Service Support) and used both extensively. I bought the previous version of this ITSMF book in 2003, and from then on, I barely opened the OGC publications. It served me very well over 5 years. Now that ITIL v3 is available I decided to invest in this ITSM book rather than invest over 5 times as much in the OGC versions. Like its predecessor, this ITSMF text is a gem: it contains all I need to know about the 5 process groups, the new processes, and how I should go about introducing v3. I would heartily recommend it.
9 of 9 people found the following review helpful
Format:Paperback
I am an ITIL Consultant and an ITIL Trainer, with MBA in Technology Management. When I first looked at version 3, I smelled MBA style of Service Management and no doubt, ISEB released a Diploma there after.
I wanted some text that could tell me exactly and precisely, like a summary of ITIL v3 life-cycle approach and how each process fits in the life cycle; without going over the five fat books.
And I found this. I based my buying decision on other buyer's comments on amazon; however found that this book is invaluable.
I now use it before the meetings to prepare my list of questions and of course, its so small in size that I have it in my pocket most of the time at work.
Buy it.....and you will not regret your purchase.
I wanted some text that could tell me exactly and precisely, like a summary of ITIL v3 life-cycle approach and how each process fits in the life cycle; without going over the five fat books.
And I found this. I based my buying decision on other buyer's comments on amazon; however found that this book is invaluable.
I now use it before the meetings to prepare my list of questions and of course, its so small in size that I have it in my pocket most of the time at work.
Buy it.....and you will not regret your purchase.
Would you like to see more reviews about this item?
Were these reviews helpful?
Let us know
Most Recent Customer Reviews
Title really makes sense
Very nice comprehensive overview of the Lifecycle, processes and funtions. To me it was a very usefull wrap-up just before the certification exam.
Published 18 months ago by Sune Due Moeller
Great little book
This book is a small reference book but is well written and well structured. I would highly recommend it as a reference book and also as a great way to learn the basics of ITIL... Read more
Published 23 months ago by snkbrown
A great tool for the day to day
Working as a Solution Architect who is constantly delivering solutions to different customers I am regularly juggling the different tools and methodologies that help people to... Read more
Published 23 months ago by Graham Chastney
A great little pocket book!
I bought this book as I started a new job that required me to be awear ITIL version 3. I thought this was book was well written and concise dispite the subject matter. Read more
Published on 30 Oct 2009 by Mr. S. Huber
Good study aid
I bought this book as a pocket sized study guide a month before sitting my ITIL v3 Foundation - and I got a 95% pass! Read more
Published on 4 Oct 2009 by vince steele
Well laid out and handy
This is a well laid and useful little book if you want to get an overview of ITIL.
Published on 28 Aug 2009 by Jc O'brien
ITIL v3 Pocket Guide
If you need a quick reference guide to the main principles of ITIL v3 this is the book for you.
Published on 18 May 2009 by Ian Kingdom
Better than the OGC pocket book !
Why is it better, because if you want to see the process diagrams you won't in the OGC pocket book because you will need a microscope to read the words, the diagrams within this... Read more
Published on 12 May 2009 by M. Michael
best pocket book for itil 3
This pocket book is better than the V2 ones - its a really comprehensive guide to V3
Published on 1 Feb 2009 by Ms. Dee Partridge
A really good buy
I heartily recommend this book. I bought it as an IT professional in Application Support who needs to work closely with an ITIL Service Management area and wanted to get an... Read more
Published on 9 Jan 2009 by M. Harfield
Listmania!
Look for similar items by category
Look for similar items by subject
Feedback
- Would you like to update product info or give feedback on images?
- I am the Author, and I want to comment on my book.
- I am the Publisher, and I want to comment on this book.
|
