£81.41
  • RRP: £85.00
  • You Save: £3.59 (4%)
FREE Delivery in the UK.
Only 1 left in stock.
Dispatched from and sold by Amazon.
Gift-wrap available.
ITIL Service Transition has been added to your Basket
Trade in your item
Get a £7.25
Gift Card.
Have one to sell?
Flip to back Flip to front
Listen Playing... Paused   You're listening to a sample of the Audible audio edition.
Learn more
See this image

ITIL Service Transition Paperback – 30 May 2007


See all formats and editions Hide other formats and editions
Amazon Price New from Used from
Paperback, 30 May 2007
"Please retry"
£81.41
£45.00 £20.41

Trade In Promotion


Frequently Bought Together

ITIL Service Transition + ITIL Service Design
Price For Both: £166.41

Buy the selected items together


Trade In this Item for up to £7.25
Trade in ITIL Service Transition for an Amazon Gift Card of up to £7.25, which you can then spend on millions of items across the site. Trade-in values may vary (terms apply). Learn more

Product details

  • Paperback: 272 pages
  • Publisher: TSO (30 May 2007)
  • Language: English
  • ISBN-10: 011331048X
  • ISBN-13: 978-0113310487
  • Product Dimensions: 1.9 x 21.6 x 27.9 cm
  • Average Customer Review: 3.5 out of 5 stars  See all reviews (2 customer reviews)
  • Amazon Bestsellers Rank: 437,791 in Books (See Top 100 in Books)

What Other Items Do Customers Buy After Viewing This Item?

Customer Reviews

3.5 out of 5 stars
5 star
1
4 star
0
3 star
0
2 star
1
1 star
0
See both customer reviews
Share your thoughts with other customers

Most Helpful Customer Reviews

Verified Purchase
Brings Itil home in easy language, really good price too. I would definitely consider the rest of the library. Ideal if you work in the industry.
Comment Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback. If this review is inappropriate, please let us know.
Sorry, we failed to record your vote. Please try again
This is an excellent reference for ITIL practitioners. Unfortunately the ITIL reference documents have been updated and this is not the updated edition. Look for the "2011 Edition" if that is important.
Comment Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback. If this review is inappropriate, please let us know.
Sorry, we failed to record your vote. Please try again

Most Helpful Customer Reviews on Amazon.com (beta)

Amazon.com: 2 reviews
4 of 5 people found the following review helpful
Quality Authors produce quality 27 Dec. 2007
By Roger Purdie - Published on Amazon.com
Having met and seen Ivor and Shirley discussing the subject of this Service Transition publication it is easy to see why the text is comprehensive and cohesive.

Like all the ITIL v3 books, Transition fits logically into the Lifecycle.

Service Transition begins with a generic discussion on service management and a defintion of just what is a service. This follows the patterns established in all the other service lifecycle texts.

There is a short section that looks at the principles of Service Transition (but at only three pages, it is not detailed).

The Service Transition processes (Transition planning & support, change management, service asset & configuration management, release &deployment, service validation & testing, evaluation, knowledge management) are covered in over 100 pages of this book in a similar style to the other texts.

The Serivce Transition processes will be of high interest to those that are involved with managing change, as that is at the heart of this text.

The book rounds out with a section on functional organization relating to service transition, then technology considerations (3 pages only), followed by relatively small sections on implementation and challenges/risks.
0 of 4 people found the following review helpful
The missing link in ITIL v2 28 Nov. 2007
By Gerard Blokdijk - Published on Amazon.com
A lot of work has gone in developing ITIL v3 's Life cycle management - and it shows. This title is one of 5 in the core set and the one that covers approaches that have been lacking in strength in the core ITIL v2 sets.
Were these reviews helpful? Let us know


Feedback