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ITIL Service Transition [Paperback]

Shirley Lacy , Ivor Macfarlane
3.5 out of 5 stars  See all reviews (2 customer reviews)
Price: 85.00 & FREE Delivery in the UK. Details
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Book Description

30 May 2007
This publication offers guidance on managing service transition from design specification, change configuration, test, release and deployment. Service transition requires effective management of knowledge, organisational culture and transition in difficult circumstances. The volume is derived form decades of IT service management experience and is applicable to all sizes and types of organisations.

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ITIL Service Transition + ITIL Service Operation + ITIL Service Design
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Product details

  • Paperback: 272 pages
  • Publisher: TSO (30 May 2007)
  • Language: English
  • ISBN-10: 011331048X
  • ISBN-13: 978-0113310487
  • Product Dimensions: 1.8 x 21.6 x 27.9 cm
  • Average Customer Review: 3.5 out of 5 stars  See all reviews (2 customer reviews)
  • Amazon Bestsellers Rank: 369,266 in Books (See Top 100 in Books)

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Most Helpful Customer Reviews
5.0 out of 5 stars Great book 23 April 2013
Verified Purchase
Brings Itil home in easy language, really good price too. I would definitely consider the rest of the library. Ideal if you work in the industry.
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2.0 out of 5 stars Obsolete edition 12 Dec 2011
This is an excellent reference for ITIL practitioners. Unfortunately the ITIL reference documents have been updated and this is not the updated edition. Look for the "2011 Edition" if that is important.
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Amazon.com: 4.5 out of 5 stars  2 reviews
4 of 5 people found the following review helpful
5.0 out of 5 stars Quality Authors produce quality 27 Dec 2007
By Roger Purdie - Published on Amazon.com
Having met and seen Ivor and Shirley discussing the subject of this Service Transition publication it is easy to see why the text is comprehensive and cohesive.

Like all the ITIL v3 books, Transition fits logically into the Lifecycle.

Service Transition begins with a generic discussion on service management and a defintion of just what is a service. This follows the patterns established in all the other service lifecycle texts.

There is a short section that looks at the principles of Service Transition (but at only three pages, it is not detailed).

The Service Transition processes (Transition planning & support, change management, service asset & configuration management, release &deployment, service validation & testing, evaluation, knowledge management) are covered in over 100 pages of this book in a similar style to the other texts.

The Serivce Transition processes will be of high interest to those that are involved with managing change, as that is at the heart of this text.

The book rounds out with a section on functional organization relating to service transition, then technology considerations (3 pages only), followed by relatively small sections on implementation and challenges/risks.
0 of 4 people found the following review helpful
4.0 out of 5 stars The missing link in ITIL v2 28 Nov 2007
By Gerard Blokdijk - Published on Amazon.com
A lot of work has gone in developing ITIL v3 's Life cycle management - and it shows. This title is one of 5 in the core set and the one that covers approaches that have been lacking in strength in the core ITIL v2 sets.
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