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ITIL Service Design (Paperback)

by Colin Rudd (Author), Vernon Lloyd (Author)

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ITIL Service Strategy by Majid Iqbal
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Product details

Paperback: 334 pages
Publisher: TSO (30 May 2007)
Language English
ISBN-10: 0113310471
ISBN-13: 978-0113310470
Product Dimensions: 27.7 x 21.6 x 2 cm
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Amazon.co.uk Sales Rank: 39,169 in Books (See Bestsellers in Books)

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Product Description

The Service Design phase of the ITIL Service Lifecycle uses business requirements to create services and their supporting practices. This volume covers design principles for applications, infrastructure, processes and resources, as well as sourcing models. Service managers will also find guidance on the engineering of sound requirements, supplier management and design considerations for outsourcing.

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