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Product Description
The Service Design phase of the ITIL Service Lifecycle uses business requirements to create services and their supporting practices. This volume covers design principles for applications, infrastructure, processes and resources, as well as sourcing models. Service managers will also find guidance on the engineering of sound requirements, supplier management and design considerations for outsourcing.
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Most Helpful Customer Reviews
3 of 3 people found the following review helpful
Format:Paperback
This publication is an essential addition to your arsenal if you are involved with ITIL v3.
At first viewing, this book can be quite daunting, until you realise that there is alot of padding included. A prime example is that when you apply for the ITIL v3 Expert Managers Bridging Exam, your trainer (in my case anyway) points out which sections to read. Whole chapters are left out! The exam is based upon an approved syllabus, so it speaks for itself.
However, I have to say that on some contracts/assignments the book made a good reference guide and was often referred to.
My only problem is that ITIL is now too big with many over lapping of roles and not many organisations will be looking to implement the entire framework.
It does all smack of financial enterprise now (RRP £85 for this book, part of a set) and they are now working on ITIL v3.1 which will no doubt mean more expense on updating qualifications, books, etc.
At first viewing, this book can be quite daunting, until you realise that there is alot of padding included. A prime example is that when you apply for the ITIL v3 Expert Managers Bridging Exam, your trainer (in my case anyway) points out which sections to read. Whole chapters are left out! The exam is based upon an approved syllabus, so it speaks for itself.
However, I have to say that on some contracts/assignments the book made a good reference guide and was often referred to.
My only problem is that ITIL is now too big with many over lapping of roles and not many organisations will be looking to implement the entire framework.
It does all smack of financial enterprise now (RRP £85 for this book, part of a set) and they are now working on ITIL v3.1 which will no doubt mean more expense on updating qualifications, books, etc.
Most Helpful Customer Reviews on Amazon.com (beta)
Amazon.com:
3 reviews
1 of 1 people found the following review helpful
Wanted: Seasoned professionals for authoring position
27 Dec 2007
Format:Paperback
I was on the first ISO 20000 course that was conducted in the Southern Hemispehere and the second in the world. The course instructor was Colin Rudd and since my first meeting with him in 2004 I have only had positive things to say.
Colin's and Vernon's experience lends itself perfectly to this part of the ITIL v3 Service Lifecycle.
The introductory section mirrors that of other publications in the lifecycle (but that is to be expected), before a 25 page section on the Service Design principles.
In the SD principles the authors reveiw aresa such as balanced design, design aspects and design constraints. The process model covered on page 43 is a good expansion on the simplistic model that was defined in ITIL v2.
The comes the Service Design processes. Service Catalog Management, Service Level Management, Capacity, Availability, IT Service Continuity, Information Security and Supplier Management.
It is fair to say that each process is not covered differently than it was in ITIL v2. The information given really is a cross between the fine detail of ITIL v2 and the conceptual suggestions of ISO 20000.
The book ends with discussions on technology aspects of Service Design, how the functions of this element of the lifecycle should be arranged and finally the ever present risks and challenges that face the implementation team.
Colin's and Vernon's experience lends itself perfectly to this part of the ITIL v3 Service Lifecycle.
The introductory section mirrors that of other publications in the lifecycle (but that is to be expected), before a 25 page section on the Service Design principles.
In the SD principles the authors reveiw aresa such as balanced design, design aspects and design constraints. The process model covered on page 43 is a good expansion on the simplistic model that was defined in ITIL v2.
The comes the Service Design processes. Service Catalog Management, Service Level Management, Capacity, Availability, IT Service Continuity, Information Security and Supplier Management.
It is fair to say that each process is not covered differently than it was in ITIL v2. The information given really is a cross between the fine detail of ITIL v2 and the conceptual suggestions of ISO 20000.
The book ends with discussions on technology aspects of Service Design, how the functions of this element of the lifecycle should be arranged and finally the ever present risks and challenges that face the implementation team.
Easier to read than Service Strategy
6 Aug 2008
Format:Paperback
Clear explanation of main Service Design components like Service Catalog, Availability Management, etc. Recommended.
cons: Often repetitive and lacks clear practical examples.
cons: Often repetitive and lacks clear practical examples.
0 of 3 people found the following review helpful
The missing ITIL link
28 Nov 2007
Format:Paperback
A lot of work has gone in developing ITIL v3 's Life cycle management - and it shows. This title is one of 5 in the core set and the one that has been the missing link in ITIL v2.
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