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Product Description
Book Description
Publications in the suite:
Service Strategy
Service Design
Service Transition
Service Operation
Continual Service Improvement
From the Publisher
In general, V3 makes the link between ITIL's best practice and business benefits both clearer and stronger. The main development is that V3 takes a lifecycle approach to guidance, as opposed to organising according to IT delivery sectors. ITIL is now based on a core of five titles:
Service Strategy
Service Design
Service Transition
Service Operation
Continual Service Improvement
The changes reflect the way ITSM has matured over the past decades. For example:
Where V2 talked about Business and IT Alignment, V3 emphasises Business and IT integration.
Where V2 talked about Value Chain Management, V3 emphasises Value Network Integration.
Where V2 talked about Linear Service Catalogues, V3 emphasises Dynamic Service Portfolios.
Where V2 talked about Collection of integrated processes, V3 emphasises Holistic Service Management Lifecycle.
ITIL: overview and benefits
Research confirms the benefits of this new approach which:
Establishes the integration of business strategy with IT service strategy.
Enables agile service design and a ROI blueprint.
Provides transition models that are fit for purpose in a variety of innovations.
Demystifies the management of service providers and sourcing models.
Improves the ease of implementing and managing services for dynamic, high risk volatile and rapidly changing business needs.
Improves the measurement demonstration of value.
Identifies the triggers for improvement and change anywhere in the service lifecycle.
Addresses the current gaps and deficiencies in ITIL today.
The new approach changes the relationship between IT and business whereas before, ITIL worked to align service management with business strategy, V3 integrates into a single ecosystem. Other developments include new IT strategies, for outsourcing and co-sourcing, for example; new concepts such as a new Service Management Knowledge base that helps transform captured information into organisational intelligence; new processes such as request fulfilment; process expansion, such as event management; new practice areas and organisational structures; and new methods of delivering ITIL.
The model contains the processes needed to manage services within the lifecycle structure. The core practices of Service Management life stages are then supported by more detailed complementary content specific to industry, stakeholder and practice topics. This makes the library more practical, easier to use and provides guidance specific to various stakeholder viewpoints to help gain further traction in ITSM.
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What Do Customers Ultimately Buy After Viewing This Item?
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67% buy the item featured on this page: ITIL Lifecycle Publication Suite: 5 vols: Service Strategy WITH Service Design AND Service Transition AND Service Operation AND Continual Service Improvement £256.78 |
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12% buy IT Service Management based on ITIL V3: A Pocket Guide (English Version) (ITSM Library) £9.98 |
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8% buy Passing your ITIL foundation exam: the official study aid: The Official ITIL Foundation Study Aid £10.50 |
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6% buy Key element guide suite (pack of 5): The Only ITIL Pocketbooks from the Official Source £35.10 |
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