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ITIL Lifecycle Publication Suite: 5 vols: Service Strategy WITH Service Design AND Service Transition AND Service Operation AND Continual Service Improvement [Box set] [Paperback]

Office of Government Commerce
4.2 out of 5 stars  See all reviews (6 customer reviews)

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Book Description

30 May 2007
The new core ITIL titles have been commissioned and structured to be read as a five title series, each building on the work of the other. As the five core titles reflect the lifecycle of services, their appeal encompasses the entire spectrum of people involved at any stage of the framework. So, without being the prime audience, everyone involved will benefit from access to the entire library. Publications in the Suite: Service Strategy, Service Design, Service Transition, Service Operation, Continual Service Improvement. The suite of titles offers considerable costs savings against purchasing all five titles individually.

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Product details

  • Paperback: 1300 pages
  • Publisher: The Stationery Office Books; version 3 edition (30 May 2007)
  • Language: English
  • ISBN-10: 0113310501
  • ISBN-13: 978-0113310500
  • Product Dimensions: 29.5 x 23.9 x 10.4 cm
  • Average Customer Review: 4.2 out of 5 stars  See all reviews (6 customer reviews)
  • Amazon Bestsellers Rank: 555,203 in Books (See Top 100 in Books)

Product Description

From the Publisher

ITIL Version 2 (V2) has undergone a major refresh which is Version 3 (V3). Version 3 represents an important evolutionary step in its life. The refresh has transformed the guidance from providing a great service to being the most innovative and best in class. At the same time, the interface between old and new approaches is seamless so that users do not have to reinvent the wheel when adopting it. V3 allows users to build on the successes of V2 but take IT service management even further.

In general, V3 makes the link between ITIL's best practice and business benefits both clearer and stronger. The main development is that V3 takes a lifecycle approach to guidance, as opposed to organising according to IT delivery sectors. ITIL is now based on a core of five titles:

Service Strategy
Service Design
Service Transition
Service Operation
Continual Service Improvement
The changes reflect the way ITSM has matured over the past decades. For example:

Where V2 talked about Business and IT Alignment, V3 emphasises Business and IT integration.
Where V2 talked about Value Chain Management, V3 emphasises Value Network Integration.
Where V2 talked about Linear Service Catalogues, V3 emphasises Dynamic Service Portfolios.
Where V2 talked about Collection of integrated processes, V3 emphasises Holistic Service Management Lifecycle.
ITIL: overview and benefits
Research confirms the benefits of this new approach which:

Establishes the integration of business strategy with IT service strategy.
Enables agile service design and a ROI blueprint.
Provides transition models that are fit for purpose in a variety of innovations.
Demystifies the management of service providers and sourcing models.
Improves the ease of implementing and managing services for dynamic, high risk volatile and rapidly changing business needs.
Improves the measurement demonstration of value.
Identifies the triggers for improvement and change anywhere in the service lifecycle.
Addresses the current gaps and deficiencies in ITIL today.
The new approach changes the relationship between IT and business whereas before, ITIL worked to align service management with business strategy, V3 integrates into a single ecosystem. Other developments include new IT strategies, for outsourcing and co-sourcing, for example; new concepts such as a new Service Management Knowledge base that helps transform captured information into organisational intelligence; new processes such as request fulfilment; process expansion, such as event management; new practice areas and organisational structures; and new methods of delivering ITIL.

The model contains the processes needed to manage services within the lifecycle structure. The core practices of Service Management life stages are then supported by more detailed complementary content specific to industry, stakeholder and practice topics. This makes the library more practical, easier to use and provides guidance specific to various stakeholder viewpoints to help gain further traction in ITSM.

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Customer Reviews

4.2 out of 5 stars
4.2 out of 5 stars
Most Helpful Customer Reviews
4 of 4 people found the following review helpful
5.0 out of 5 stars If you are serious about ITIL .... read on 31 Oct 2008
If you are serious about ITIL and you're taking the exams, then these are the books you need to read (obviously!). I bought the suite of books just because they are better value together rather than separately. If you are specialising in different fields: change, problem, incident management then you'll probably buy the relevant book for that area, but I do think to get the whole picture you or your company should invest. They are helping me with my exam studies since I am serious about progressing through the modules. They are good quality, but when it comes to hauling them around the place, you'll need to buy a wheelbarrow, no kidding they are heavy! All round, personally they are a good investment for me. My Service Transition book is looking tatty already and is filled with notes whereas the rest of them look brand new (this will change shortly). New v3 exams are starting to hit the training market place as we speak.
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1 of 1 people found the following review helpful
4.0 out of 5 stars Can't say I love it, but I do need it... 9 May 2010
Format:Paperback|Verified Purchase
I still shudder at the price, but, hey, it's how I make my living, so it's a worthy trade.

They are, exactly, as you would expect them to be. Comprehensive, authoritative and the provision of a reference that few in the modern IT age could afford to ignore. It is with increasing frequency that even lower graded IT staff are being bundled off to study the ITIL foundation exams, and equally, I think ALL professionals involved in the design and commission of IT Services should study their respective area; as an industry, IT would be cheaper and more effective for it. All too often Projects and Programmes deliver at break-neck speed and fail to consider the `bigger picture', thus resulting in costly implications further down the line.

It is this `bigger picture' that ITIL should be congratulated for.
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3.0 out of 5 stars Good reference but not easy reading 1 Dec 2011
Very repetitive and not laid out in an easy to read fashion but important reference books. And where do the OGC get off charging so much for these things - way over priced?!

However, the price from Quanta via Amazon was the best available and delivery was quick. Although the courier did hide them in a bush by my front door but didn't leave a card to say where they were - luckily I spotted the box.
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