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Product Description
Book Description
Publications in the suite:
Service Strategy
Service Design
Service Transition
Service Operation
Continual Service Improvement
From the Publisher
In general, V3 makes the link between ITIL's best practice and business benefits both clearer and stronger. The main development is that V3 takes a lifecycle approach to guidance, as opposed to organising according to IT delivery sectors. ITIL is now based on a core of five titles:
Service Strategy
Service Design
Service Transition
Service Operation
Continual Service Improvement
The changes reflect the way ITSM has matured over the past decades. For example:
Where V2 talked about Business and IT Alignment, V3 emphasises Business and IT integration.
Where V2 talked about Value Chain Management, V3 emphasises Value Network Integration.
Where V2 talked about Linear Service Catalogues, V3 emphasises Dynamic Service Portfolios.
Where V2 talked about Collection of integrated processes, V3 emphasises Holistic Service Management Lifecycle.
ITIL: overview and benefits
Research confirms the benefits of this new approach which:
Establishes the integration of business strategy with IT service strategy.
Enables agile service design and a ROI blueprint.
Provides transition models that are fit for purpose in a variety of innovations.
Demystifies the management of service providers and sourcing models.
Improves the ease of implementing and managing services for dynamic, high risk volatile and rapidly changing business needs.
Improves the measurement demonstration of value.
Identifies the triggers for improvement and change anywhere in the service lifecycle.
Addresses the current gaps and deficiencies in ITIL today.
The new approach changes the relationship between IT and business whereas before, ITIL worked to align service management with business strategy, V3 integrates into a single ecosystem. Other developments include new IT strategies, for outsourcing and co-sourcing, for example; new concepts such as a new Service Management Knowledge base that helps transform captured information into organisational intelligence; new processes such as request fulfilment; process expansion, such as event management; new practice areas and organisational structures; and new methods of delivering ITIL.
The model contains the processes needed to manage services within the lifecycle structure. The core practices of Service Management life stages are then supported by more detailed complementary content specific to industry, stakeholder and practice topics. This makes the library more practical, easier to use and provides guidance specific to various stakeholder viewpoints to help gain further traction in ITSM.
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Most Helpful Customer Reviews
4 of 4 people found the following review helpful:
5.0 out of 5 stars
If you are serious about ITIL .... read on,
By
This review is from: ITIL Lifecycle Publication Suite: 5 vols: Service Strategy WITH Service Design AND Service Transition AND Service Operation AND Continual Service Improvement (Paperback)
If you are serious about ITIL and you're taking the exams, then these are the books you need to read (obviously!). I bought the suite of books just because they are better value together rather than separately. If you are specialising in different fields: change, problem, incident management then you'll probably buy the relevant book for that area, but I do think to get the whole picture you or your company should invest. They are helping me with my exam studies since I am serious about progressing through the modules. They are good quality, but when it comes to hauling them around the place, you'll need to buy a wheelbarrow, no kidding they are heavy! All round, personally they are a good investment for me. My Service Transition book is looking tatty already and is filled with notes whereas the rest of them look brand new (this will change shortly). New v3 exams are starting to hit the training market place as we speak.
1 of 1 people found the following review helpful:
4.0 out of 5 stars
Can't say I love it, but I do need it...,
By
This review is from: ITIL Lifecycle Publication Suite: 5 vols: Service Strategy WITH Service Design AND Service Transition AND Service Operation AND Continual Service Improvement (Paperback)
I still shudder at the price, but, hey, it's how I make my living, so it's a worthy trade.
They are, exactly, as you would expect them to be. Comprehensive, authoritative and the provision of a reference that few in the modern IT age could afford to ignore. It is with increasing frequency that even lower graded IT staff are being bundled off to study the ITIL foundation exams, and equally, I think ALL professionals involved in the design and commission of IT Services should study their respective area; as an industry, IT would be cheaper and more effective for it. All too often Projects and Programmes deliver at break-neck speed and fail to consider the `bigger picture', thus resulting in costly implications further down the line. It is this `bigger picture' that ITIL should be congratulated for.
3.0 out of 5 stars
Good reference but not easy reading,
By
This review is from: ITIL Lifecycle Publication Suite: 5 vols: Service Strategy WITH Service Design AND Service Transition AND Service Operation AND Continual Service Improvement (Paperback)
Very repetitive and not laid out in an easy to read fashion but important reference books. And where do the OGC get off charging so much for these things - way over priced?!However, the price from Quanta via Amazon was the best available and delivery was quick. Although the courier did hide them in a bush by my front door but didn't leave a card to say where they were - luckily I spotted the box.
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