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ISO 9001: 2000 for Small Businesses: A Guide to Cost-effective Compliance Paperback – 18 Dec 2000

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Product details

  • Paperback: 480 pages
  • Publisher: A Butterworth-Heinemann Title; 2 edition (18 Dec. 2000)
  • Language: English
  • ISBN-10: 0750648821
  • ISBN-13: 978-0750648820
  • Product Dimensions: 23.8 x 15.6 x 2.7 cm
  • Average Customer Review: 4.7 out of 5 stars  See all reviews (35 customer reviews)
  • Amazon Bestsellers Rank: 773,318 in Books (See Top 100 in Books)
  • See Complete Table of Contents

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Review

'The big advantage of the book (and the Example Quality Manual) is that it contains all the information to which small and medium enterprises need to have access... The book can be recommended to small and medium-size companies.'
Dr. Michael Parkany DIGART International Ltd. Geneva

When my company first thought about the value of having an accreditation we were feeling a bit nervous of the costs and implications. Ray Tricker has put together a mini bible for us, it is clear and concise and not only talks about the standard it helps you understand how to apply the methods and what to expect.
Janet Underwood, Manchester (writing on Amazon.com)

'For companies wishing to save money, I have no hesitation in recommending this book, it is an absolute lifesaver!' Richard Chemaid on Amazon.com

'I just want to thank you for the precision and clarity of your writings. I now have been through your book, and while I've been around quality since Deming and Juran were teaching their own seminars, this is the best writing I've seen about ISO. Great JoB!!' Ken Pipke

About the Author

Ray Tricker is the Principal Consultant of Herne European Consultancy Ltd - a company specialising in ISO 9000 Management Systems - and is also an established author. He served with the Royal Corps of Signals (for a total of 37 years) during which time he held various managerial posts culminating in being appointed as the Chief Engineer of NATO's Communication Security Agency (ACE COMSEC). Most of Ray's work since joining Herne has centred on the European Railways. He has held a number of posts with the Union International des Chemins de fer (UIC) (e.g. Quality Manager of the European Train Control System (ETCS)) and with the European Union (EU) Commission (e.g. T500 Review Team Leader, European Rail Traffic Management System (ERTMS) Users Group Project Co-ordinator, HEROE Project Co-ordinator) and currently (as well as writing books!) he is busy assisting small businesses from around the world produce their own auditable Quality and/or Integrated Management Systems to meet the requirements of ISO 9001:2008, ISO 14001 and OHSAS standards. He is also a UKAS Assessor for the assessment of certification bodies for the harmonisation of the trans-European high speed railway network.

Inside This Book

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First Sentence
Wherever you go nowadays, it seems that you are always hearing the word 'quality' especially in relation to the requirements of 'ISO 9000', but even though these have become everyday words, they are often misused, misquoted and misunderstood. Read the first page
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Front Cover | Copyright | Table of Contents | Excerpt | Index
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Customer Reviews

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Most Helpful Customer Reviews

20 of 20 people found the following review helpful By MR G J DIAPER on 15 Oct. 2002
Format: Paperback
I wanted to know more about 9001 - I hoped to introduce a QMS to our company. This book covered all the stuff that you would expect, but 2 things really made it shine. 1. It reassured me that the emphasis is on using a quality system and not on getting a certification - you can use it and get the benefits better if you don't aim for certification. 2. It actually provided an example - bow down all you other books on quality systems! It is a simple exercise to bang on about what iso9001 want to do but different to actually implement it - I think that if you can't get an example, you never fully understand what they are talking about. Ray gives a complete example of a Quality system for you to adapt to your own org. Wonderfull. I wanted a clear example & didn't want a big academic rewrite of the manual - do you?
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12 of 12 people found the following review helpful By carlredman@excite.com on 13 Aug. 2001
Format: Paperback
I had worked with the previous version of the standard and needed to upgrade my knowledge. This book not only gave me an insight into the requirements of the new standard - in user friendly terms - but also the author made himself accessible to answer any queries, as well as providing extensive samples. A more complete service would be hard to imagine! Congratulations Mr Tricker.
Carl Redman
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10 of 10 people found the following review helpful By A Customer on 7 Mar. 2001
Format: Paperback
When my company first thought about the value of having an accredittation we were feeling a bit nervous of the costs and implications. Ray Tricker has put together a mini bible for us, it is clear and concise and not only talks about the standard it helps you understand how to apply the methods and what to expect.
The book guides you through the transformation process, the culture change and where to apply continuous improvement practices. I would recommend this book to both beginners and seasoned quality implementors. The title reads for 'small business', do not be put off it covers any business. Well done!
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11 of 11 people found the following review helpful By A Customer on 17 July 2001
Format: Paperback
This book has been invaluable during my post-graduate studies, it has been a cornerstone in my understanding of Quality. I would thoroughly recommend this book to anyone wishing to further their knowledge of ISO 9001 or implement a QMS in a practical environment.
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5 of 5 people found the following review helpful By Ian R. on 4 July 2003
Format: Paperback
Charged with the task of taking the company from ISO9002:1994 to accreditation to the new ISO9001:2000 Quality Standard started as quite a daunting task despite being well versed in ISO9002:1994. The new standard calls for a lot more top management involvement and is much more integral to the company's overall management structure, so conversion from old to new is not as simple as dotting a few i's and crossing a few t's. However, after a month or so of feeling my way around the whole thing, I decided some help was required. The budget was definitely not going to stretch to a consultant, so having read the other reviews of Ray's book, I decided to make a purchase - and what a purchase! This book is simply excellent, and in terms of not having a consultant to help, well, this book is the next best thing and of course much much cheaper.
The whole principle behind the ISO9001:2000 system is laid out with each part of the standard reviewed and explained in a real world context. There is a sample manual included in the latter part of the book, but Ray's offer of a "soft" e-copy is not to be missed.
Ray's promise to offer a bit of help if you do get stuck is not pie in the sky marketing promise, it is actual fact - how refreshing!
This book has saved me hours of time over the last couple of months and I am absolutely convinced that the help I have received from the book has been instrumental in enabling my company achieve accreditation to ISO9001:2000 at the first attempt. Granted there are a few wrinkles to iron out, but I know where I will be looking for help and guidance. This book is not yet consigned to the depths of my desk drawer - in fact it will continue to be an invaluable reference for a long time to come. If you are looking for a value for money time saving device for your company, and you are working to achieve ISO9001:2000, then this is the “must have” purchase for you.
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5 of 5 people found the following review helpful By KENT R C PEEL on 30 Aug. 2003
Format: Paperback
After the canonical brief history of ISO and where ISO 9000 came from, Mr. Tricker walks the reader through the standard. He gives a friendly treatment to material that is often presented, at least in other books I've read, in a pedantic way. The book introduces the clauses in the standard's order, then explains them, in a conversational, accessible tone.
The book also includes a quality manual, sample procedures and work instructions. I can only speak for myself, but this is what got the standard to "click" for me. Reading the ISO clauses and interpretations was fine, but when it came time to write my own manual, I found myself floundering. Seeing how Mr. Tricker applied the standard for his own consultancy was invaluable. The manual, procedures and work instructions were all in one section, and not dispersed throughout the book as examples, which added to the book's utility. A great reference book
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17 of 18 people found the following review helpful By A Customer on 2 Oct. 2001
Format: Paperback
This book takes pride of place amongst my ISO reference books. The book is extensive in its coverage and manages to be informative in plain english, a rare occurance in this field. The Author has not only produced a first class reference book but provided a service by making himself personally available to his readers.
The example Quality Manual section of the book proved invaluable when I came to carry out a sanity check on our QMS, highlighting areas for improvement.
Since purchasing this book I haven't picked up another, congratulations Mr Tricker, a job well done.
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