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ISO 9001:2008 for Small Businesses [Kindle Edition]

Ray Tricker
4.8 out of 5 stars  See all reviews (21 customer reviews)

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Book Description

Small businesses face many challenges today, including the increasing demand by larger companies for ISO compliance. Compliance is a challenging task for any organisation and can often be time consuming and costly, particularly for small businesses who are unlikely to have quality assurance experts on the payroll. However, it is still possible to achieve compliance without the need for expensive consultancy or training that takes you out of the office! Ray Tricker has already guided hundreds of businesses through the challenge and this, the 5th edition of his life-saving ISO guide, has been rewritten and refined following 5 years' field use of working with the standard.

The one area that an organisation (particularly a small business) always wants to know is ‘how much is it going to cost to implement and operate a QMS compliant with ISO 9001: 2008 – and is it going to be worth the trouble?!’ Due to popular demand, Edition 5 now includes a brand new chapter on the cost of implementing ISO 9001:2008.

This edition provides:

  • Relevant examples that put the concepts and requirements of the standard into a real-life context

  • Down to earth explanations to help you determine what you need to work in compliance with and/or achieve certification to ISO 9001:2008

  • An example of a complete, generic, Quality Management System consisting of a Quality Manual plus a whole host of Quality Processes, Quality Procedures and Work Instructions

  • Access to a free, software copy of this generic QMS files (available from the author) to give you a starting-point from which to develop your own documentation.

ISO 9001:2008 is the most widely followed quality management standard and the rewards can be great, opening up new business opportunities, as well as bringing real improvements to your processes and outputs.

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This book has several gems and would be of value to a consultant, trainer or a company in either a high-value, low-volume or low-value, high-volume operation that has the services of a dedicated quality professional.

David Hendren, Qualityworld magazine

Quality Management remains one of the fundamental ways by which organisations coordinate and maximise the value of their resources. Despite this it remains a considerable challenge to all organisations, particularly smaller enterprises. This text is a useful guide for those that are either beginning the journey toward ISO 9001 or are refining their existing systems.

Gareth White, Senior Lecturer, C-SCOPE, University of Glamorgan

About the Author

Ray Tricker (MSc, IEng, FIET, FCMI, FCQI, FIRSE) is currently working as the Senior Management Consultant for Herne European Consultancy Ltd ( a company specialising in offering organisations access to a range of highly skilled and specialist consultants to help these companies enhance their business performance

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Customer Reviews

4.8 out of 5 stars
4.8 out of 5 stars
Most Helpful Customer Reviews
1 of 1 people found the following review helpful
5.0 out of 5 stars A fantastic resource for any small business 26 Mar. 2014
By Sam
Format:Paperback|Verified Purchase
I run a very small business working for some very big clients. Keeping up with the (big business) compliance expectations of our clients with our (small business) resources has been a constant struggle.

I had worked under ISO9001 quality systems in the past and have a good appreciation of the requirements (and benefits) but there is no way I could write a QMS from scratch. In this book Ray Tricker provides all the resources needed to make significant progress on developing a QMS without needing to pay for expensive consultancy (although external consultancy may still be necessary to achieve final compliance and certification). In my opinion, the fully editable example QMS alone is worth 100 times the price of the book.

As one would expect it gives the reader a clear understanding of what is required to achieve ISO9001 compliance but it also provides a useful tool to help you look at your business in a different way. So even if ISO certification is not a high priority, this book will still help you to think about those business processes that really add quality and value for your customers.

I would not hesitate to recommend this. It is so refreshing to find a resource that is genuinely designed to help small businesses and not just as a vehicle to sell consultancy.
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2 of 2 people found the following review helpful
5.0 out of 5 stars An essential ISO resource 18 Dec. 2014
By neil b
Format:Kindle Edition|Verified Purchase
This is an excellent resource for any small business looking to work towards ISO certification. The book is well structured and leads you through what is required in a clear and logical way. It is written in a very accessible way which certainly helps in understanding what can at times seems to be a very complex process.
In addition you get access to a word version of an example QMS, which is emailed to you on request by the author. This can be customised for your business and as such is a huge help on the journey and will save us a massive amount of work.
Very highly recommended.
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2 of 2 people found the following review helpful
5.0 out of 5 stars Great guide for small business 6 Jan. 2015
Format:Paperback|Verified Purchase
Great guide for small business - we are just starting out and quickly appreciating the bigger picture for getting quality systems established as the better way to achieve success and growth. Winning business from accreditation should be viewed as a bonus.
Ray Tricker has been fast to respond to the request for his excellent templates and also offers higher level guidance if needed. Will certainly recommend to fellow business contacts.
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1 of 1 people found the following review helpful
5.0 out of 5 stars A must have for small businesses 14 Feb. 2014
By Dexxy
There are many standards written around quality control and quality management, but without doubt ISO 9001:2008 has become the standard that businesses should aim to be compliant with.
However this book is in a class of its own. It provides step by step guidance, tailored to the non quality specialist, on how to approach quality management and certification to ISO 9001 in a cost and time effective way.
It enables small businesses to reap the benefits of ISO 9001 certification with minimum effort and paperwork in a very reader-friendly manner.
The main advantage of the book however is the availability of a free copy of the generic QMS which can be customised to suit any sort of business or industry. In addition, a new chapter on the costs involved for an organisation to obtain registration to this standard is included.
I have no hesitation in recommending this book for any small business.
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1 of 1 people found the following review helpful
I thought I knew this standard, this book helps to clarify your own interpretations, you will need to re-read some areas to get the explanation. As you go through the chapters there are very good pictorial outlines that help enormously, which breakdown almost into fine detail to assist you in understanding the standard. Then when you get to chapter 5 which helps you as a business understand how to become compliant by reviews of your own QMS. Finally the icing on the cake is in Chapter 6 with a FULL QMS example to show you what your system should look like, but also you can get electronic copies. I would definitely recommend this book for any business with or without a Quality Manager or existing Quality System for assistance in understanding how to meet the requirements of the standard, ISO9001:2008.
Regards Dennis Burns
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1 of 1 people found the following review helpful
5.0 out of 5 stars Ray Tricker 5th Edition ISO 9001:2008 14 Mar. 2014
Ray Tricker's book 'ISO 9001:2008 For Small Businesses stands out in a class of its own with step by step guidance to ISO9001:2008 certification that can be easily understood and applied by a non-quality specialist, It leads you through the detail of the standard and then provides detailed examples of the forms and information needed for certification. It provides the detailed forms in the generic Quality Management System to set up your own quality system and prepare for certification. The generic QMS found in the book is, at least for now, available for download for purchasers of the book as a readily customizable, complete set of QMS documents included in the book.
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1 of 1 people found the following review helpful
An excellent book for a business looking to become certified by ISO themselves without having the expense of a consultant doing the work for them. The book is very well laid out and the example/template of the quality management system is brilliant as it can be downloaded (By emailing the author) and used to base your own companies around. If your company is looking to become ISO certified i would definitely recommend purchasing this book, as it will help you understand what needs to be produced.
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Most Recent Customer Reviews
5.0 out of 5 stars All you need ....
As a person who drifted into quality management I was up for all the help I could get ..... and this book (as is it's predecessor) is really the only book that is needed to... Read more
Published 12 days ago by Jason Solloway
5.0 out of 5 stars The thud effect... in a good way
Drop this book on your desk, and it will make a reassuringly solid thud. It is packed with information on ISO 9001. Read more
Published 1 month ago by Denis Thornton
5.0 out of 5 stars Excellent and informative
Excellent informative book. The QA manual that you can request online is really helpful. I am new to QA so this book has been a big help to me.
Published 1 month ago by Adam
5.0 out of 5 stars This book has made our implementation process, and my understanding of...
I bought this book as a supplement to our hired consultant as we began our ISO implementation back in 9/14. Read more
Published 3 months ago by Will Scheider
5.0 out of 5 stars Useful guide to ISO 9001
Comprehensive, detailed and informative guide to setting up a quality management system, with the added bonus of user friendly templates
Published 4 months ago by Stephen Fenn
5.0 out of 5 stars Really helps me get to grips with ISO 9001
I have recently been asked to get our business up to ISO 9001 standard and this book has been really useful. Read more
Published 5 months ago by Mr Matthew R Jones
4.0 out of 5 stars ... book slowly builds and leads the reader to a good understanding of...
The book slowly builds and leads the reader to a good understanding of the subject. It deals effectively with the terminology and provides authors hints. Read more
Published 7 months ago by Martin Lake
2.0 out of 5 stars Not bad
Got this to hep me with my final year thesis. Didn't really get much information worth using out of it. Not bad though.
Published 8 months ago by Luke
5.0 out of 5 stars Fantastic book, very clear and informative
Fantastic book, very clear and informative. It was a great help to us and will continue to be a superb reference.
Published 9 months ago by Colin Foster
5.0 out of 5 stars A great resource for small businesses going through the accreditation...
A great resource for small businesses going through the accreditation process. Easy to read, understand and assimilate. Very useful templates to download too. First class! Read more
Published 10 months ago by C J Malpass
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