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ISO 9000 Quality Systems Handbook - updated for the ISO 9001
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Product Description
Review
"This book is a must have for not only students of quality and quality practitioners, including auditors, but also executives looking for improved performance of their organisations." Paul Harding, Managing Director SAQI, e-Quality edge South Africa
Published reviews of previous editions: "The definitive text on how to implement a quality management system 'the right way'. Written in plain English. A great read." Momentum Magazine, 2002 "With its emphasis throughout on process improvement, the book is a must for anyone in the business of implementing or interpreting ISO 9001:2000 and, more importantly, looking to gain added value and enhanced organisational performance from it." Quality World, 2002
Product Description
Whether you are establishing a quality management system for the first time or improving your existing system, this best-selling guide to effective quality management using the ISO 9000 family of standards as a framework for business process management (BPM) and improvement is an essential addition to your quality bookshelf.
For newcomers to the field and those needing a refresh on the fundamental principles, quality expert David Hoyle covers the crucial background including the importance and implications of quality system management, enabling those seeking ISO 9001 certification to take a holistic approach that will bring about true business improvement and sustained success.
Packed with insights into how the standard has been used, misused and misunderstood, ISO 9000 Quality Systems Handbook will help you to build an effective management system, help you decide if ISO 9001 certification is right for your company and gently guide you through the terminology, requirements and implementation of practices to enhance performance.
With chapter headings matched to the structure of the standard and clause numbers included for ease of reference, each chapter now also begins with a preview to help you decide which to study and which to skip. The book also includes essential concepts and principles, important issues to be understood before embarking upon implementation, different approaches that can be taken to achieving, sustaining and improving quality, and guidance on system assessment, certification and continuing development. Clear tables, summary checklists and diagrams make light work of challenging concepts and downloadable template report forms, available from the book's companion website, take the pain out of compiling the necessary documentation.
Don't waste time trying to achieve certification without this tried and trusted guide to improving your business-let David Hoyle lead you towards a better quality management system and see the difference it can make to your processes and profits!
* Reduce your need for expensive training and consultancy services with this authoritative, clear and unambiguous guide to quality management from one of the world's foremost experts on the ISO 9000 family of standards. * Develop a process based management system that enables your organization to satisfy its customers and other stakeholders as well as conform to ISO 9001:2008 with hard-won information from quality auditors and industry experts. * Explains the concepts and requirements with compelling case studies, summaries of the essential learning points and check lists to ensure certification is achieved without delays caused by oversights. Downloadable template report forms also available on the book's companion website!
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Customer Reviews
Most Helpful Customer Reviews
13 of 14 people found the following review helpful
Format:Paperback
I've always been wary of books with ISO9000 or ISO9001 in their title as they often end up being a guide on how to get certified with the minimum of fuss. Users of such books will often obtain an ISO9001 certificate for their company - but at what cost to the overall business? In David Hoyle's guide to the ISO9000 family of standards, he includes the inevitable content on what is required to comply with ISO9001, but readers are left in no doubt that it should not be taken in isolation.
In this, the sixth edition of his book, David Hoyle's taken the opportunity of a relatively minor change to ISO9001 (from the 2000 to 2008 version) to conduct a major overhaul to the structure of his guidance. He writes at length on many of the misunderstandings and pitfalls present in seeing ISO9001 as the Holy Grail of management systems. When, in the latter half of this weighty tome, he gets down to guidance on complying with the standard he offers no quick fixes - users of this book are in real danger of developing management systems that actually help to improve their business!
In this, the sixth edition of his book, David Hoyle's taken the opportunity of a relatively minor change to ISO9001 (from the 2000 to 2008 version) to conduct a major overhaul to the structure of his guidance. He writes at length on many of the misunderstandings and pitfalls present in seeing ISO9001 as the Holy Grail of management systems. When, in the latter half of this weighty tome, he gets down to guidance on complying with the standard he offers no quick fixes - users of this book are in real danger of developing management systems that actually help to improve their business!
5 of 6 people found the following review helpful
Format:Paperback
This is a practical, realistic assessment of what any manager needs to understand to avoid the pitfalls encountered by the (many) organisations which have found that ISO9001 has not achieved its objectives - or perhaps which have not set themselves constructive goals when designing their own management system.
The book sets its own standard (which could usefully be adopted by those who wrote the international standard itself) by responding to feedback from readers and adding sections to address topics in the standard and recent developments on management thinking which are known to have caused difficulty.
It explains a number of the flawed approaches to implementation of ISO9001 and highlights, challenges and clarifies fundamental weaknesses in a number of the standard's definitions and the way in which they are used.
These include essential, but often misunderstood, concepts such as "preventive action" and "business process", as well as "the process approach", the "model of a process-based system" and "systems thinking". It also offers useful advice on areas such as the involvement of people and the related human factors which are an essential part of any manager's role.
The author continually emphasises the importance of clarifying and meeting objectives, whether at the business level or for an individual process. The book provides an accessible and very usable reference guide for management whether or not ISO9001 certification is the goal. It addresses those factors which can affect good process design and system management and puts them in the context of standards compliance for those organisations which choose to follow that route.
The book sets its own standard (which could usefully be adopted by those who wrote the international standard itself) by responding to feedback from readers and adding sections to address topics in the standard and recent developments on management thinking which are known to have caused difficulty.
It explains a number of the flawed approaches to implementation of ISO9001 and highlights, challenges and clarifies fundamental weaknesses in a number of the standard's definitions and the way in which they are used.
These include essential, but often misunderstood, concepts such as "preventive action" and "business process", as well as "the process approach", the "model of a process-based system" and "systems thinking". It also offers useful advice on areas such as the involvement of people and the related human factors which are an essential part of any manager's role.
The author continually emphasises the importance of clarifying and meeting objectives, whether at the business level or for an individual process. The book provides an accessible and very usable reference guide for management whether or not ISO9001 certification is the goal. It addresses those factors which can affect good process design and system management and puts them in the context of standards compliance for those organisations which choose to follow that route.
6 of 8 people found the following review helpful
Format:Paperback
David Hoyle has written a book that will save any company money if they implement even small amounts of the book. It will help you understand the new standard and its requirements and gives so much information that in my opinion you would be wasting your money if you bought the standard. Of course it does not copy the standard but does give you all the information you need to implement it without bothering to read the standard)!
This book should be compulsory reading for anyone with a business and regardless of any standard the business desires, this book will show you how to implement a standard without damaging the business.
Students will learn how to implement a good business standard and will avoid all of the pitfalls of of "how to do it the wrong way". It should be compulsory reading for any student of management systems.
It is the most comprehensive book on good business management that I have ever read and even better than David Hoyles version 5. This is a complete rewrite that includes how to successfully integrate management.
I think the book should be called how to have a successful integrated management system and get ISO 9001 for free! The only thing I do not like about the book is the title - it does not do the book justice.
This book will work for any standard that you want to implement, any change that you want to make to a business and should be used to train senior managers so that they understand real business life and how to change it succesfully.
The last bit of the book explains in detail what you need to change to integrate the ISO 9001 standard successfully into your system and to explain why it is necessary and how it is demonstrated. This should be compulsory reading for all auditors - both internal and external!
I have been a business manager for 34 year, a chemist, a Fellow of the Chartered Quality Institute, I hold a NEBOSH Diploma in Environmental Management and am currently studying for the NEBOSH Diploma in Health and Safety Management and can definitely say this is one of the best business management books that I have read.
This book should be compulsory reading for anyone with a business and regardless of any standard the business desires, this book will show you how to implement a standard without damaging the business.
Students will learn how to implement a good business standard and will avoid all of the pitfalls of of "how to do it the wrong way". It should be compulsory reading for any student of management systems.
It is the most comprehensive book on good business management that I have ever read and even better than David Hoyles version 5. This is a complete rewrite that includes how to successfully integrate management.
I think the book should be called how to have a successful integrated management system and get ISO 9001 for free! The only thing I do not like about the book is the title - it does not do the book justice.
This book will work for any standard that you want to implement, any change that you want to make to a business and should be used to train senior managers so that they understand real business life and how to change it succesfully.
The last bit of the book explains in detail what you need to change to integrate the ISO 9001 standard successfully into your system and to explain why it is necessary and how it is demonstrated. This should be compulsory reading for all auditors - both internal and external!
I have been a business manager for 34 year, a chemist, a Fellow of the Chartered Quality Institute, I hold a NEBOSH Diploma in Environmental Management and am currently studying for the NEBOSH Diploma in Health and Safety Management and can definitely say this is one of the best business management books that I have read.
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Most Recent Customer Reviews
Weighty Volume broken down into sensible chunks
This book takes a subject which could be really daunting to tackle on your own and actually makes it interesting! Read more
Published 23 months ago by SteveF900
A Brief Review
This is a well written and easy to follow book, if you are interested in the subject or require further knowledge its worth buying.
Published on 2 May 2010 by Roy Smith
ISO 9000 quality systems handbook review
The book is excellent, having had the previous versions and found them very useful, this is one gives all the info I needed
Published on 30 Nov 2009 by Mrs. Lorna S. Dyter
CAPABILITYBROWN
David Hoyle's latest update to the ISO9000 Handbook continues to be one of the most comprehensive coverage's of the world's most important quality standard ISO9001 Quality... Read more
Published on 4 Nov 2009 by Mr. A. F. Brown
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