I am very disappointed after receiving the goods. Not only it cannot translate anything I write to the computer, it fails to work - full stop. When you write and lift your pen, it still continue tracking your movement...so what you write become a line of meaningless drawing. The support email doesn't work, and respond are pretty much useless - I call around 12 UK time and the nice lady told me the support is out for Lunch. When I manage speak to the support person, the comment were 'yes this problem is very common'...hmm - why did I buy this product in the first place? I thought the expensive price justify good quality, but no, not at all. Do not buy this!! Keep away from this.