Really pleased with this product in terms of appearance, quality of leather, height of heel, etc. The only downside was that this product was dispatched to me not fit for purpose. One boot did not have any insole inside and thus was rough and would have been very uncomfortable to wear. To say that I was disappointed is an understatement!!!! I don't understand how they even passed stock control. Nevertheless as I do like the boots I am going to order another pair in the hope that they will be 100% ok. I feel very inconvenienced by this as I now have to go thru the process of returning unsuitable goods.