The Human Side of Outsourcing considers outsourcing from both management and staff perspectives. The book includes chapters on cultural and individual differences, the life–cycle approach, best practices, and recruitment, as well as featuring informative case studies from the field. Practitioner–focused but with a strong foundation in theory and research, this is a valuable resource for organizational psychologists and consultants, as well as human resource professionals, managers, and executives.
The Human Side of Outsourcing
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From the Back Cover
Outsourcing is now a strategic choice for many companies and a continuing issue for managers and consultants. The transfer, negotiation and ongoing management of outsourced contracts all demand a great deal of people management. Yet, while the implications for those directly affected may be numerous and wide–ranging, very little has been written on how to sensitively and successfully manage the transfer of such individuals – along with the emotional needs of those left behind. This book considers The Human Side of Outsourcing , integrating theory and practice to offer state–of–the–art advice for those responsible for implementation in the field along with insightful analysis for researchers and students of work psychology. Examining problems and solutions from employee and employer perspectives, Stephanie J. Morgan provides an in–depth study of the psychological theory, management practice and level and type of support required to engage staff and improve outcomes. Real–world case studies illustrate all the key issues involved, along with their implications for HR, line management, organizational performance and employees themselves.
About the Author
Stephanie J. Morgan PhD is a Course Director at Kingston University Business School. As a researcher and consultant she has advised private and public sector organizations on many aspects of work psychology. A background in IT Management included positions as a National Sales and Marketing Manager for Philips, Commercial Manager for Origin Benelux (now Atos–Origin) and a Non–Executive Director to the NHS. Stephanie is a Chartered Psychologist, a Principal Member of the Association of Business Psychologists and Director of Decision Dimensions, a psychological testing and assessment company.
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