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How Work Gets Done
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More About the Author
Product Description
Product Description
Rediscover how your organisation works and where it can be improved by using simple, yet powerful techniques! This book provides the business or IT professional with a practical working knowledge of Business Process Management (BPM). This book is written in a conversational style that encourages you to read it from start to finish and master these objectives: learn how to identify the goals and drivers important to your organisation and how to align these with key performance measures; understand how business strategies, business policies, and operational procedures need to be connected within a Business Process Architecture; know the basic building blocks of any business process - Inputs, Outputs, Guides, and Enablers; learn how to create a BPM Center of Excellence in your organisation; acquire the skills to establish a BPM methodology addressing Enterprise-level, Process-Level, and Implementation-Level priorities; learn how to build a Process Competency Framework encompassing all BPM stakeholders; and, obtain the knowledge to improve a process step-by-step with easy to use techniques and templates such as swimlanes and flowcharts.
About the Author
For two decades, Artie Mahal successfully led mission-critical management support programs at Mars, Incorporated on Business Change and Process Management. He also played a key role in the formation of Mars University. Artie founded ASM Group, and is currently a senior consultant with BPTrends Associates, developing and delivering Business Process Management services. He has co-authored a Business Process Redesign Tools & Techniques Handbook and is a speaker at national and international professional forums.
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Most Helpful Customer Reviews
Format:Paperback
"How Work Gets Done" provides a practical, proven approach to improving business performance. The inclusion of easy-to-understand, real-life examples simplifies many complex concepts, while providing an easy-to-follow roadmap for becoming a process-centric organization. It is an invaluable resource for those new to business process management as well as more seasoned professionals.
Mary C. Lowe
BPTrends Associates
Senior Consultant / BPM Instructor
Mary C. Lowe
BPTrends Associates
Senior Consultant / BPM Instructor
Format:Paperback
Excellent connection between time-management and strategy. I found the book straightforward and precise to the point, simple to understand yet powerful. It gives you great tips for the Business Process Management at all levels of every organisation.I strongly recomend reading.How Work Gets Done: Business Process Management, Basics & Beyond
Format:Paperback
"How Work Gets Done" is a clear, concise, and well-navigated journey into the world of Business Processes and Business Process Management. From a practical introduction through to advanced topics around methodology and competencies, it is suitable for business process newcomers and seasoned practitioners alike. It should be required reading at all levels of every organization.
Eugene Fucetola
Global Application Messaging and Integration, Operations Manager, Mars Information Services
Eugene Fucetola
Global Application Messaging and Integration, Operations Manager, Mars Information Services
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