- Paperback: 224 pages
- Publisher: Southbank Publishing (5 Jan 2005)
- Language English
- ISBN-10: 1904915027
- ISBN-13: 978-1904915027
- Product Dimensions: 19.9 x 13.1 x 2.1 cm
- Average Customer Review: 3.6 out of 5 stars See all reviews (5 customer reviews)
- Amazon Bestsellers Rank: 474,373 in Books (See Top 100 in Books)
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Product Description
Product Description
You are sitting down with family and friends in a supposedly smart restaurant - and the food is disgusting. What do you do when the waiter asks if everything is ok? Like the majority of the population, you probably half-smile and mumble something aquiescent. Wrong! You should always complain and always explain! A complaint without explanation is worthless. Ranting and raving is bad; controlled complaining is good. Don't just walk away, let the people who caused that feeling know why. In all cases you stand to gain a lot more than ranting, or not saying anything at all.
About the Author
Mel Stein is a solicitor and sports agent, acting for the great Geordie trinity of Chris Waddle, Alan Shearer and Paul Gascoigne. He is the author of 16 books including biographies of Waddle and Gascoigne, a fiction trilogy (Marked Man, White Lines Red Card) set in the world of football and the Pocket Essential - How To Succeed as a Sports Agent. He is a regular broadcaster on Talk Sport, Radio 4, Radio 5 and the TV networks. He lives in North London with his long suffering and largely non-complaining wife and children.
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Customer Reviews
Most Helpful Customer Reviews
8 of 8 people found the following review helpful
I bought this book at Luton airport intending to read it on a flight but it was grabbed by my husband and I didn't get a look in until he had devoured it from cover to cover! How to Complain is very readable and contains sound advice together with amusing anecdotes from the author's own experiences. Since we bought the book we have already brought it to good use having sent off our own letters of complaint. I believe in complaining when it is justified. As a nation we are far too willing to accept inferior service rather than "upset" people and I hope that this well written book will go a long way to re-address the balance.
7 of 7 people found the following review helpful
I really enjoyed this book. Yes, it does 'what it says on the tin', it give great tips on who, how and quite what you should be complaining about. But more than just a book about complaints this has wonderful elements of autobiography. As with Lyn Truss' bestseller the character of a man 'almost obsessed' with getting proper service comes over really well - and he does a great line in dry humour!
It makes a good buy along with The Apprentice because just like Sir Alan - Mel Stein tells it straight.
2 of 2 people found the following review helpful
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When does Mel Stein get any time to do any work? Reading this book through from start to finish, you're overwhelmed by the fact that Mel seems to be constantly complaining - so much so - it makes you wonder whether he has time for anything else in his life.
However, the subliminal message gets through and it's easy to pick up hints and tips to include within your own complaint letters. Put it this way - within days of finishing reading the book, I encountered a nasty experience at my local garage when my car needed it's MOT - a mere 6 weeks after the same garage fully serviced the vehicle. Thanks to Mel's book, I crafted a complaint letter which led the Managing Director to offer me a free service for my car next year.
Mel's advice clearly works!
However, the subliminal message gets through and it's easy to pick up hints and tips to include within your own complaint letters. Put it this way - within days of finishing reading the book, I encountered a nasty experience at my local garage when my car needed it's MOT - a mere 6 weeks after the same garage fully serviced the vehicle. Thanks to Mel's book, I crafted a complaint letter which led the Managing Director to offer me a free service for my car next year.
Mel's advice clearly works!
Most Recent Customer Reviews
A great read for complainers and non complainers alike
In an era of increasing litigaiton it is refreshing to read a book written by a lawyer who advocates we do complain but avoid suing if at all possible. Read more
Published on 13 May 2005 by Wend
But Five Stars...
...If you're in a customer relations based job as this gives an inside view to the habitual complainer. Let me make it clear here; I do not tolerate bad service. Read more
Published on 11 May 2005 by B. E. Lloyd
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