Unfortunately, this book didn't work for me on the whole. Well that's not fair, I did get some useful tips, particularly in part 2: "What Do I Say After I Say Hello?", where Ms. Lowndes encourages us to learn how to make small talk by preparing better, more detailed introductions of our jobs, lives, home towns etc. So I've given it 2 stars instead of 1.
However, I very nearly didn't make it to part 2, because part 1 was frankly sickening. For example, Technique 1: The Flooding Smile - "look at the other person's face. Soak in their persona. Then let a big, warm, responsive smile flood over your face and overflow into your eyes." This strikes me as plain sham. Then we have Sticky Eyes, Epoxy Eyes, and some strange muscle exercise that involves imagining you are hanging by the teeth from a door as you go under it (it's supposed to make you smile more widely). I tried it and scared my son's girlfriend who started calling me Dracula behind my back!
I admit I didn't get to the end of the book. There are 92 tips in it, but I gave up at no. 59, which she calls The Tombstone Game: "Ask the important people in your life what they would like engraved on their tombstone. Then later, when the moment is right to say "I love you" fill the blanks with the very words they gave you earlier."
The words insincere, counterfeit, bogus, fake and sham spring to mind.