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A few of the key points include: Silent listening vs. active listening, Guidelines for note-taking, Several do's and don'ts of effective conversation, and Instructive speech vs. persuasive speech
That said, I listened to the unabridged audio version of this book and found it a long treatise on oral communications in society rather than a practical book on self-improvement.
I did find parts of it valuable, but the aggregate of these parts were only a fraction of the 7+ running hours. I probably would have been more pleased with the paper book version that I could skim, pick and choose.
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