- Hardcover: 352 pages
- Publisher: Prentice Hall; 1 edition (9 April 1998)
- Language English
- ISBN-10: 0132425467
- ISBN-13: 978-0132425469
- Product Dimensions: 23.4 x 18.3 x 3.6 cm
- Average Customer Review: 3.0 out of 5 stars See all reviews (2 customer reviews)
- Amazon Bestsellers Rank: 1,874,263 in Books (See Top 100 in Books)
- See Complete Table of Contents
| |||||||||||||||
Did you know you can trade in your old books for an Amazon.co.uk Gift Card to spend on the things you want? Plus, get an extra £5 Gift Certificate when you trade in books worth £10 or more before June 30, 2012. Visit the Books Trade-In Store for more details. |
Product details |
More About the Author
Product Description
Product Description
Providing tools for successful face-to-face communications and the techniques for applying them, this book gives practical tips, advice, examples and diagnostic self tests. The book shows how to put yourself across in every major business situation.
Inside This Book
(Learn More)
Browse and search another edition of this book.
Browse and search another edition of this book.
First Sentence
The following is a simple diagnostic test. Read the first page
Front Cover | Copyright | Table of Contents | Excerpt | Index | Back Cover
The following is a simple diagnostic test. Read the first page
Explore More
Concordance
Browse Sample PagesConcordance
Front Cover | Copyright | Table of Contents | Excerpt | Index | Back Cover
Tag this product(What's this?)Think of a tag as a keyword or label you consider is strongly related to this product.
Tags will help all customers organise and find favourite items. |
Sell a Digital Version of This Book in the Kindle Store
If you are a publisher or author and hold the digital rights to a book, you can sell a digital version of it in our Kindle Store.
Learn more
What Other Items Do Customers Buy After Viewing This Item?
Customer Reviews
Most Helpful Customer Reviews
8 of 8 people found the following review helpful
Format:Hardcover
I'm half-way through the book now and I found some pretty good advice there. The examples though not always the brightest are concise and should do the job of giving you a lead on how to go on from there (in your own style etc.) The bottom line: reccommended, but to be read 'smartly'.
Format:Mass Market Paperback
I found this book to be very unrealistic and outdated. I doubt this author has actually worked in a real office environment - some tips are just cringe worthy - definatley more geared for "typical office environments" like sales dept - certinely wont apply in all work environdonts -dont waste ur money!
Most Helpful Customer Reviews on Amazon.com (beta)
Amazon.com:
18 reviews
37 of 38 people found the following review helpful
Excellent and essential book for everyone
7 Oct 2004
Format:Mass Market Paperback
I started teaching people to make PowerPoint presentations around 1992. Around 1995, I realized that many people were talking about themselves, so I suggested that the most important word they could use was "You." In 2003, I realized that people who wanted to be accepted by their audience should use the word "We." And then I picked up this book and read that the the three most important words in a business person's vocabulary were "we," "us," and "our." And that was on page eleven. At that point I was sold.
It's very easy to open your mouth and say your message in a way that alienates people. Very few people can negotiate difficult communications, but this book will help them do this. The book shows you words, phrases and body language to use and to avoid. It has numerous samples of conversations you can have with your fellow workers to put yourself in the best position.
The book covers all kinds of spoken business communications - the four largest sections include Getting a Job, speaking with your Supervisors, your Colleagues, and your Subordinates. Other groups are Prospective Clients, Current Clients, Handling Credit, Collection, and Customer Complaints, Vendors and Suppliers, and Lenders and Investors. In many cases you'll see the traps you can fall into.
You need to use this book with a little thought, in that the circumstances are usually similar to what you have to deal with, but not identical. But a few minutes' reading will change you from being a tongue-tied person to someone who achieves what you want.
I feel sorry for people who dismiss this and other similar books as "just common sense." I've known few people who possessed even a fraction of the skills shown in this book, and my own experience shows that I spent over ten years learning the information that appears in the beginning of the book.
Definitely a must-have, and a good book to build your general communications skills. And you'll stop coming away from meetings thinking, "I wish I could have said that better."
It's very easy to open your mouth and say your message in a way that alienates people. Very few people can negotiate difficult communications, but this book will help them do this. The book shows you words, phrases and body language to use and to avoid. It has numerous samples of conversations you can have with your fellow workers to put yourself in the best position.
The book covers all kinds of spoken business communications - the four largest sections include Getting a Job, speaking with your Supervisors, your Colleagues, and your Subordinates. Other groups are Prospective Clients, Current Clients, Handling Credit, Collection, and Customer Complaints, Vendors and Suppliers, and Lenders and Investors. In many cases you'll see the traps you can fall into.
You need to use this book with a little thought, in that the circumstances are usually similar to what you have to deal with, but not identical. But a few minutes' reading will change you from being a tongue-tied person to someone who achieves what you want.
I feel sorry for people who dismiss this and other similar books as "just common sense." I've known few people who possessed even a fraction of the skills shown in this book, and my own experience shows that I spent over ten years learning the information that appears in the beginning of the book.
Definitely a must-have, and a good book to build your general communications skills. And you'll stop coming away from meetings thinking, "I wish I could have said that better."
26 of 28 people found the following review helpful
Communication techniques for the work environment
22 Jun 2002
Format:Mass Market Paperback
Communication skills are both some of the most important skills you can have and at the same time some of the most lacking skills in most people. In this book Jack Griffin provides helpful advice on how to evaluate and improve your communication skills. The book is filled with self-tests so you can evaluate how well you handle various communication skills. From there he provides an in-depth analysis of the most critical components of those skills followed by positive methods to improve your skills.
All of the most common communication needs in a work situation are covered whether it is dealing with a supervisor, subordinate, customer, potential customer, creditors, customer complaints, vendors, investors or job interviews.
One of the unique things about the book are the lists of words and phrases to use as well as ones to avoid and why. A recommended read for anyone seeking to improve their communication in all aspects of the work environment.
13 of 13 people found the following review helpful
Good ideas for the tongue-tied.
19 Feb 2004
Format:Mass Market Paperback
This is an excellent book for anyone who thinks of the right response about three days too late. This book also provides a good framework on which to base verbal communication. It is especially useful for anyone that is shy, non-assertive, non-confrontational, or simply wants to put forth a professional image. I use it as an example in my Customer Service and Career Search classes and the students love it!
I don't agree with absolutely everything in the book (I had a few problems with how to treat a tyrant boss), but overall, it was very good.
Were these reviews helpful?
Let us know
Listmania!
Look for similar items by category
Look for similar items by subject
Feedback
- Would you like to update product info or give feedback on images?
- I am the Author, and I want to comment on my book.
- I am the Publisher, and I want to comment on this book.
