This should be compulsory reading for the many B&B owners in the UK who do not achieve a 'quality' standard, and will be invaluable for anyone setting up in the business. It is full of a massive amount of practical advice with appropriate degrees of importance stressed, from the 'nice' to the legal necessities.
For the size of the book it is extremely comprehensive, but I'd have liked the same content spread over slightly more pages with bigger / clearer print. There are margin notes/topic headers printed pale blue on pale blue(!) that is almost impossible to read and is of doubtful value - it just clutters up the pages. Make sure you have your reading glasses to hand!