'Supports the experienced and aspiring hotel professional by providing a jargon free and user-friendly guide which translates the theory of excellence into practice in a meaningful way.' --www.ehotelier.com
'A book that anyone in a senior management role should read, and then re-read. You may find it difficult to set aside the time to read the book, but I urge you to. You will find yourself snorting when he hits the nails on the head regarding issues that we all face.' --www.caterersearch.com
'Easy to read, practical and amusing.' --Essentially Catering
About the Author
Enda Larkin was born in Dublin, Ireland and has over 20 years experience in the hotel industry. He holds a Higher Diploma in Hotel Management from Dublin College of Catering, a BSc in Management from Trinity College Dublin and an MBA from ESCP-EAP Paris. He has extensive experience working in hotels and has held a number of senior management positions in Ireland and the US. In 1994 he founded HTC Consulting which specialises in working with enterprises in hospitality and tourism and since that time he has led numerous consulting projects for public and private sector clients throughout Europe and the Middle East. He currently lives in Geneva, Switzerland and is a member of the Institute of Hospitality.