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'Supports the experienced and aspiring hotel professional by providing a jargon free and user-friendly guide which translates the theory of excellence into practice in a meaningful way.' --www.ehotelier.com
'A book that anyone in a senior management role should read, and then re-read. You may find it difficult to set aside the time to read the book, but I urge you to. You will find yourself snorting when he hits the nails on the head regarding issues that we all face.' --www.caterersearch.com
'Easy to read, practical and amusing.' --Essentially Catering
'A book that anyone in a senior management role should read, and then re-read. You may find it difficult to set aside the time to read the book, but I urge you to. You will find yourself snorting when he hits the nails on the head regarding issues that we all face.' --www.caterersearch.com
'Easy to read, practical and amusing.' --Essentially Catering
Product Description
Based on the premise that being good is just not good enough in the competitive environment, this title is suitable for hotel owners and managers who want to achieve lasting business success through a root and branch review of key business processes.
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Most Helpful Customer Reviews
5 of 5 people found the following review helpful
Format:Paperback
An indispensable book for existing and aspiring hotel owners and managers who want to run a great hotel, but it also offers valuable tips for leaders across other industries to excel and make a lasting impact on personal and professional performance.
In my opinion, the author covers the key processes for lasting business success, from strategy development, enhancing leadership skills, engaging employees and attaining customer focus, and details in clear and accessible language how to achieve excellence and drive performance.
I highly recommend it!
In my opinion, the author covers the key processes for lasting business success, from strategy development, enhancing leadership skills, engaging employees and attaining customer focus, and details in clear and accessible language how to achieve excellence and drive performance.
I highly recommend it!
4 of 4 people found the following review helpful
Format:Paperback
Having read the authors previous book the promise of common sense appealed to me and if you're after practical, results driven advice, this book delivers! It gave me a really helpful reminder of the building blocks of good management as well as raising a few smiles as I recalled all the things I know, but have stopped doing! Since reading it I've put more structure back into my everyday management and it has reminded me to access what really works and all importantly, to pass this on to those around me. I would recommend this book to new or experienced managers, who like me, could benefit from some renewed clarity and direction.
3 of 3 people found the following review helpful
Format:Paperback
I co-own a small resort in Thailand, which was created from scratch 3 years ago, and has evolved more through large amounts of passion, than by proper business planning, into an establishment that is listed in Lonely Planet, Rough Guide, and has made #1 on Trip Advisor.
I was drawn to the title of this book, as excellence is what we are constantly aspiring to.
Having read the book, I can say it offers exactly what I was looking for in terms of sound, easy-to-read advice on the business theory aspects of running a hotel, and in clear language that is easy to explain to the team on site. We have made particular use of the Tools & Resources section, in particular the check sheets around guest expectations, which is all content that you sort of know, but don't necessarily focus on properly and systematically in order to drive to be the best that you can be. Mr Larkin was kind enough to send me soft copies of all the appendix templates as well. The author clearly understands business theory and it's practical application to the hotel sector.
I like the way that the book provokes thought, by posing questions about your business that need answers if you aspire to be the best. Obviously you have to tweak all this to your own environment, but you'd expect that anyway. It makes you take a step back from the all-consuming operational day-to-day running, and think about your establishment as a proper business, what you want to achieve out of it, and the key aspects of strategy and planning that will help you achieve that, which for us were largely ignored in the excitement and "lifestyle" focus of setting up a business in paradise. The section on the linkages between your Vision/Mission, Goals, Strategy and Actions to take in the next year was very useful to me in establishing proper operational targets for the on-site management, that help me achieve my objectives as an owner.
In summary, I highly recommend this book.
For further practical reading, I also found Michael Gerber's "The E-Myth Revisited (Why Most Small Businesses Don't Work and What to Do About It)" very useful for the small business/(hotel) that wants to make the next step up the ladder of success.
I was drawn to the title of this book, as excellence is what we are constantly aspiring to.
Having read the book, I can say it offers exactly what I was looking for in terms of sound, easy-to-read advice on the business theory aspects of running a hotel, and in clear language that is easy to explain to the team on site. We have made particular use of the Tools & Resources section, in particular the check sheets around guest expectations, which is all content that you sort of know, but don't necessarily focus on properly and systematically in order to drive to be the best that you can be. Mr Larkin was kind enough to send me soft copies of all the appendix templates as well. The author clearly understands business theory and it's practical application to the hotel sector.
I like the way that the book provokes thought, by posing questions about your business that need answers if you aspire to be the best. Obviously you have to tweak all this to your own environment, but you'd expect that anyway. It makes you take a step back from the all-consuming operational day-to-day running, and think about your establishment as a proper business, what you want to achieve out of it, and the key aspects of strategy and planning that will help you achieve that, which for us were largely ignored in the excitement and "lifestyle" focus of setting up a business in paradise. The section on the linkages between your Vision/Mission, Goals, Strategy and Actions to take in the next year was very useful to me in establishing proper operational targets for the on-site management, that help me achieve my objectives as an owner.
In summary, I highly recommend this book.
For further practical reading, I also found Michael Gerber's "The E-Myth Revisited (Why Most Small Businesses Don't Work and What to Do About It)" very useful for the small business/(hotel) that wants to make the next step up the ladder of success.
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Most Recent Customer Reviews
Invaluable reading
As a hotelier with a 30 room hotel, I found this book remarkable. Not only does it provide in-depth advice on the practicalities of running a great hotel it provides food for... Read more
Published 9 months ago by Kate Roche
Check the Content
I should have read all of the previous reviews carefully, rather than just glancing at several that said 'good book' and ignoring the one 1 star, and accepting the title at face... Read more
Published 9 months ago by Accounting&General
A Must-Read to Succeed in Hotel Management
An absolute "must-read" for any professional in today's challenging hotel industry or any one aspiring to join. Read more
Published 22 months ago by E. Loades
Great book for starting to get your property employees on board!
Was at my wits end thinking about how I can improve me organisation and in turn the property.
I didn;t want a 'function' book and this was perfect. Well laid out. Read more
I didn;t want a 'function' book and this was perfect. Well laid out. Read more
Published on 29 Mar 2010 by Terry Mc Cartney
culture oriented
the book is focused on creating culture in the workplace. keeps repeating the same subject almost throughout the book. Read more
Published on 22 Nov 2009 by M. Arapoglou
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