Dealing with difficult customers, colleagues, uncooperative staff, a manipulative boss - or an irritating neighbour - is a challenge many people face on a day-to-day basis. People in business are now under extreme pressure to make things happen, get more sales and turn a profit. This constant pressure or fear can make people difficult to deal with. This book shows you how to identify and understand awkward and challenging behaviours and how to manage them. It shows you how to: - Defuse and deal with difficult customers, both on the phone and face to face - Manage problems with colleagues in the workplace - Handle difficult day-to-day interactions with any of the people we come into contact with at work - Identify and manage behaviours which can turn a person into a 'problem' - Improve necessary listening and communication skills - Use the 6 step Programs of Behaviour to build better relationships - Increase self-confidence and develop rapport building skills - Use the 6 step Strategies for Success to produce effective outcomes.
Alan Fairweather, The Motivation Doctor, is an International Speaker and Author.
For the past nineteen years he has been developing the talents of Managers, Sales and Customer Service people and turning them into consistent top performers.
He delivers seminars and learning events worldwide to people working in: Banks, Retail Stores, Hotels, Real Estate, Telecommunications, Insurance, Call Centers, Beer Wine and Soft Drinks, Electrical Appliances, Semiconductors, Pharmaceuticals and Engineering.
He spent 23 years in Sales and Management.
'How to be a Motivational Manager' - 'How to Manage Difficult People' - 'How to Make Sales When You Don't Like Selling'
Alan's books are designed to help business owners and managers, build motivated teams who generate more customers and more sales.
Discover how to motivate customers, motivate staff, motivate yourself - http://bit.ly/fGgBhF