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How to Manage Difficult People: Proven strategies for dealing with challenging behaviour at work Paperback – 15 Feb 2010


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How to Manage Difficult People: Proven strategies for dealing with challenging behaviour at work + Water Off a Duck's Back: How to Deal with Frustrating Situations, Awkward, Exasperating and Manipulative People and... Keep Smiling! + Perfect Phrases for Dealing with Difficult People: Hundreds of Ready-to-Use Phrases for Handling Conflict, Confrontations and Challenging Personalities (Perfect Phrases)
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Product details

  • Paperback: 208 pages
  • Publisher: How To Books (15 Feb. 2010)
  • Language: English
  • ISBN-10: 1845283910
  • ISBN-13: 978-1845283919
  • Product Dimensions: 15.3 x 1.2 x 23.4 cm
  • Average Customer Review: 4.0 out of 5 stars  See all reviews (4 customer reviews)
  • Amazon Bestsellers Rank: 498,247 in Books (See Top 100 in Books)
  • See Complete Table of Contents

More About the Author

Alan Fairweather, The Motivation Doctor, is an International Speaker and Author.
For the past nineteen years he has been developing the talents of Managers, Sales and Customer Service people and turning them into consistent top performers.

He delivers seminars and learning events worldwide to people working in: Banks, Retail Stores, Hotels, Real Estate, Telecommunications, Insurance, Call Centers, Beer Wine and Soft Drinks, Electrical Appliances, Semiconductors, Pharmaceuticals and Engineering.

He spent 23 years in Sales and Management.

His Books:
'How to be a Motivational Manager' - 'How to Manage Difficult People' - 'How to Make Sales When You Don't Like Selling'

Alan's books are designed to help business owners and managers, build motivated teams who generate more customers and more sales.

Discover how to motivate customers, motivate staff, motivate yourself - http://bit.ly/fGgBhF

Product Description

Review

'A readable psycho babble-free analysis of how to get the best out of others, and a practical guide to dealing with the hostile language they sometimes use...If you want to get better at turning difficult situations to your advantage, this is the book for you.' www.morgagestrategy.co.uk. '...sets out to identify and understand awkward and challenging behaviours - and shows you how to manage them...A book well worth reading.' Books for Business, Editors Choice: Institute of Directors Magazine, June 2010. Books for Business, Editors Choice: Institute of Directors Magazine, June 2010. 'I loved that he kept the focus on the reader, in a wholesome way.' Rrishi Raote, Business Standard.

Book Description

This book shows you how to identify and understand awkward and challenging behaviours in others, and how to manage them. --This text refers to an alternate Paperback edition.

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Front Cover | Copyright | Table of Contents | Excerpt | Index
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Customer Reviews

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Most Helpful Customer Reviews

10 of 10 people found the following review helpful By L. Young on 15 April 2010
Format: Paperback
Initially I wasn't too sure how this book would help me manage the difficult people I come into contact with. But this is an excellent book offering lots of straight forward practical advice.It's easy to read and is written by someone who has obviously "been there".
There are lots of useful anecdotes explaining how the author dealt with his own difficult situations.It also shows how to be better at `fire prevention' rather than `fire fighting'
I particularly liked the chapters on the six programmes of behaviour and how to be more assertive. It describes lots of practical actions to take when dealing with customers, colleagues or your boss.
Definitely recommend you buy it!
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4 of 4 people found the following review helpful By Heathen on 21 May 2010
Format: Paperback
In my line of work, I come across several 'difficult' types.. I often deal with people who just seem cantankerous for no reason.. such situations always leave me feeling stressed and down.. I decided to get this book on the recommendation of a friend and boy am I glad I did.. the writing flows which meant it was easy for me to read and absorb the knowledge being passed on.. I found the examples very useful and have already started to put some of the tips into practice - with good results!.. this book is going to remain on my shelf, right next to my computer in case I ever need some emergency guidance!
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1 of 1 people found the following review helpful By cluelessgoon on 2 Nov. 2014
Format: Kindle Edition Verified Purchase
Chances are if you bought this book then you are probably already using these suggestions.

Take away points for me were; selling yourself to get listened to in the first place, talking through the benefits to others, coaching not managing, carrot over the stick.

I didn't really like the lack of human responses in the examples and also felt that the constant commutation to your team about what they did right / wrong would be seen as nagging. Each to their own. :)
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1 of 2 people found the following review helpful By Tommytomps on 28 Feb. 2014
Format: Paperback Verified Purchase
some great advice for managers who really dont have a clue. I also found it very handy to hit the boss when the advice doesn't work
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