'A readable psycho babble-free analysis of how to get the best out of others, and a practical guide to dealing with the hostile language they sometimes use...If you want to get better at turning difficult situations to your advantage, this is the book for you.' www.morgagestrategy.co.uk. '...sets out to identify and understand awkward and challenging behaviours - and shows you how to manage them...A book well worth reading.' Books for Business, Editors Choice: Institute of Directors Magazine, June 2010. Books for Business, Editors Choice: Institute of Directors Magazine, June 2010. 'I loved that he kept the focus on the reader, in a wholesome way.' Rrishi Raote, Business Standard.
This book shows you how to identify and understand awkward and challenging behaviours in others, and how to manage them.
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