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Product Description
Book Description
You are sitting down with family and friends in a supposedly smart restaurant - and the food is disgusting. What do you do when the waiter asks if everything is ok? Like the majority of the population, you probably half-smile and mumble something acquiescent. Wrong! You should always complain and always explain! A complaint without explanation is worthless. Ranting and raving is bad; controlled complaining is good. Don't just walk away, let the people who caused that feeling know why. In all cases you stand to gain a lot more than ranting, or not saying anything at all.
From the Inside Flap
Tired of complaining about poor service, late trains, cancelled air travel, sub-standard hotels, exorbitant bank charges, unreliable cars…and getting nowhere?
Then HOW TO COMPLAIN is the book for you.
You are sitting down with family and friends in a supposedly smart restaurant - and the food is disgusting. What do you do when the waiter asks if everything is ok? Like the majority of the population, you probably half-smile and mumble something acquiescent. Wrong! You should always complain and always explain! A complaint without explanation is worthless. Ranting and raving is bad; controlled complaining is good. Don't just walk away, let the people who caused that feeling know why. In all cases you stand to gain a lot more than ranting, or not saying anything at all.
From the Inside Flap
Tired of complaining about poor service, late trains, cancelled air travel, sub-standard hotels, exorbitant bank charges, unreliable cars…and getting nowhere?
Then HOW TO COMPLAIN is the book for you.
Sports lawyer, Mel Stein, recounts the story of his life-long odyssey against the world of hotel operators, airlines, retailers, manufacturers, banks and insurers...amongst many others. His personal experiences, sometimes hilarious and always instructive, coupled with actual and precedent letters, gives you the perfect armchair guide to complaining effectively.
Learn that complaining is far more enjoyable and rewarding than litigating…not to mention considerably cheaper!
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What Do Customers Ultimately Buy After Viewing This Item?
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84% buy the item featured on this page: How To Complain £5.99 |
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11% buy Shocked, Appalled, and Dismayed: How to Write Letters o Complaint That Get Results £7.89 |
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5% buy Public Consumer Enemy: The A-Z Handbook of How to Complain and Win! £1.99 |
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