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J H Hood has a Bachelor of Arts, a Diploma in Education and the National Medal. She has extensive experience across government, the private sector and community organizations: as a senior manager as well as training adults in the workplace in a wide range of management and personal skills. She has worked with many thousands of people, helping them to build the skills to survive and thrive in the workplace. Feedback on her training and coaching focuses on how practical her material is, and how quickly positive outcomes come from using it. The ‘How To” series comes from her love of writing and her experience helping people build their skills and knowledge. Available now are: How to Book of Interpersonal Communication: Improve Your Relationships (interpersonal skills, assertion skills at work, dealing with conflict) and How to Book of Meetings: Conducting Effective Meetings Learn How to Write Minutes for Meetings Using Samples