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Read instructions carefully
It has come to our attention that Hottie thermal packs are being damaged by use in the small chamber microwave ovens that are now on the market. The damage appears as holes of melted plastic in one or more corners of the plastic pouch. This may occur on the first time of use, and may therefore easily be mistaken for a manufacturing defect.
The damage occurs when the Hottie thermal pack is unable to rotate freely. The pack does not need to become trapped to cause this damage, which may in some cases result from a very short interruption to rotation.
If your microwave oven is small--17 litre or less--or your turntable is less than 25 cm diameter or rotation of the pack is impeded in any way, you should not use that microwave to heat your Hottie in the normal way.
It is possible to gently roll your thermal pack and secure with an elastic band. Some customers have found this satisfactory in smaller microwaves.
From March 1st 2011, we will no longer replace free of charge thermal packs which show this type of damage. We thank the many loyal customers whose feedback has helped us identify the cause of this problem.
We are working to produce a thermal pack which will both fit smaller microwave ovens and maintain the high standards of warmth, comfort and safety our customers have come to expect from Hotties.
Warning: Do not overheat. Warming this product to high temperatures beyond instructions can lead to the leakage of hot and hazardous liquid.
If your microwave oven has a capacity of 17 litres or smaller, with a chamber dimension width that prevents the Hottie rotating freely, this product will not be suitable.
NOTE:The item should only be heated as per the instructions.
Brilliant product... can be used with or without the heat pad. Ideal for gardening or anytime when you're out in a chill wind or the cold... Read morePublished 20 days ago by A bookworm
Sooooo useful for easing lower back pain due to arthritis! Only down side is that the closure points aren`t quite long enough to sit it on the hips to get the heat where it is... Read morePublished 29 days ago by Mrs H Deeley
This is so useful if you have backache. Stays hot for a long time. You can use lavender heat bags in it as well. It is so soothing.Published 2 months ago by Janis
Helps my back. Only use when indoors sitting or in bed-too bulky to wear under clothes outside as some reviewers said!!Published 3 months ago by Monica
My Granny loves this. It really helps with her lower back discomfort.Published 3 months ago by Tweed Lady