Read instructions carefully
Special Precautionary Notice
It has come to our attention that Hottie thermal packs are being damaged by use in the small chamber microwave ovens that are now on the market. The damage appears as holes of melted plastic in one or more corners of the plastic pouch. This may occur on the first time of use, and may therefore easily be mistaken for a manufacturing defect.
The damage occurs when the Hottie thermal pack is unable to rotate freely. The pack does not need to become trapped to cause this damage, which may in some cases result from a very short interruption to rotation.
If your microwave oven is small--17 litre or less--or your turntable is less than 25 cm diameter or rotation of the pack is impeded in any way, you should not use that microwave to heat your Hottie in the normal way.
It is possible to gently roll your thermal pack and secure with an elastic band. Some customers have found this satisfactory in smaller microwaves.
From March 1st 2011, we will no longer replace free of charge thermal packs which show this type of damage. We thank the many loyal customers whose feedback has helped us identify the cause of this problem.
We are working to produce a thermal pack which will both fit smaller microwave ovens and maintain the high standards of warmth, comfort and safety our customers have come to expect from Hotties.
Warning: Do not overheat. Warming this product to high temperatures beyond instructions can lead to the leakage of hot and hazardous liquid.