I had to give one star, but really this company deserves none.
We have this fridge and a washing machine by Hotpoint. The freezer broke after 6 months, so we called the Indesit/Hotpoint Repair Service. An engineer visit was arranged, so I took off one day from work to be there. First engineer couldn't fix it, as he didn't have the part with him. Another visit was arranged, I took off another day from work. Second engineer was one hour late, and surprise, surprise: he didn't have the part. So today another engineer was due to fix our fridge after 3 weeks, obviously I had to take the day off work to be at home for the visit. Nobody shows up, so I call the Customer Service. After trying 3 different options in their phone menu and 30 minutes wasting my time, I speak to someone. Apparently the engineer wasn't in my area after all, yet nobody informed me of this. I was given a number for complaints, but of course this number doesn't work. My fridge is still broken. DO NOT BUY ANY OF THEIR PRODUCTS. WORST REPAIR SERVICE EVER!!!
Update one month after the fridge stopped working: Hotpoint came on Saturday at 7.30 in the morning to exchange the fridge, however, they realised that they brought the incorrect model, so an integrated fridge instead of the freestanding one we have. Bottom line, broken fridge for one month, complete failure of Hotpoint. Not even a phone call to follow this up with me.