3.5 stars would be more accurate for this book. It didn't touch me enough for a 4, but 3 seems stingy for a book that has so much in its favour.
As other reviewers have pointed out, the title doesn't really describe the content. I think I was hoping for a novel / stories grounded very much in the setting of the hotel - I expected that the hotel would be an ever-present nameless character. But it wasn't; I felt the hotel was really just used to group the characters. So i'm still waiting for the book that WILL evoke hotel life in the way I'd hoped this would.
However, there were some wonderful moments in this book, fresh prose, some lovely ideas - the spirit questioning the corpse of the departed Sara Wilby was beautiful and I liked a lot of Claire Wilby's chapter; I really felt the pain of the sister left behind. I loved the detail, though at times the stream of consciousness style got a little much for me. I enjoyed the interplay between the characters, and the links that the reader was able to see which the characters couldn't.
Unfortunately, in some areas, I wished the prose on at a faster rate. With reflection though, I feel enjoyed the book more than I did on first reading.
I found the last passages of the book quite magical, the morning; glimpses of all the characters we'd met, some we hadn't, the threads between characters waking up around the country. Not the most startlingly original idea, of course, but beautifully executed.
I would recommend this book, and I think that in time I will read it again, and probably gain even a little more from it.