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Hotel Management and Operations Paperback – 19 Feb 2010

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Product details

  • Paperback: 512 pages
  • Publisher: John Wiley & Sons; 5th Edition edition (19 Feb. 2010)
  • Language: English
  • ISBN-10: 0470177144
  • ISBN-13: 978-0470177143
  • Product Dimensions: 19.6 x 2 x 23.7 cm
  • Average Customer Review: 4.0 out of 5 stars  See all reviews (1 customer review)
  • Amazon Bestsellers Rank: 301,451 in Books (See Top 100 in Books)

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Most Helpful Customer Reviews

By NICOLA SARTORI on 17 July 2014
Format: Paperback
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Most Helpful Customer Reviews on (beta) 9 reviews
6 of 7 people found the following review helpful
Dull, Dry and Dated 30 April 2010
By Zumpie - Published on
Format: Paperback
Even though the authors periodically "update" their crappy text, there's nothing new, it's still painfully, desperately dull and all the "as I see its" are generally unique to one, large resort property. And all the studies supporting his cases are either painfully dated (like 1985-1990), supporting companies now out of business (or practices largely abandoned) OR an issue is presented, the corrective steps presented and they we're never told what the actual results were.

I both taught hospitality management and (unlike many other instructors) have extensive professional hotel experience. This book offers nothing beneficial---it's boring to read, with really not a lot of stuff to learn from, just endless droning.
1 of 1 people found the following review helpful
Misled 9 Jun. 2013
By Emilio Ferrero - Published on
Format: Paperback Verified Purchase
This book is a recompilation of valuable articles. I was looking for a more structured textbook. I guess I was mistaken...
It was way better than what I expect 4 Feb. 2015
By hasan - Published on
Format: Paperback Verified Purchase
I got used book. It was way better than what I expect. Thanks a lot
1 of 2 people found the following review helpful
Never recieved 14 Feb. 2014
By karissa guzman - Published on
Format: Paperback Verified Purchase
I ordered this book on January 30th, 2014 is hopes that the book would show up within 2 weeks or so. I started falling behind in my class so I decided to contact the seller. On February 11, 2014 I went to check if I could track my order when I realized that my order was still "being prepared for shipment." I contacted the seller and the next day he replied to my email saying "I apologize we have sold the book. Thank you." This whole time I was thinking I was getting a book that was said to be "available" when I purchased it and when I contacted the seller it had already been sold to someone else.I am not only disappointed with this purchase, I am mad at the fact that I was not notified that the book had already been sold.
Five Stars 14 April 2015
By Jonilda Bahja - Published on
Format: Paperback Verified Purchase
It was in good condition, happy with the product
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