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Hotel Management and Operations Paperback – 10 Mar 2006


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Product details

  • Paperback: 496 pages
  • Publisher: John Wiley & Sons; 4th Edition edition (10 Mar 2006)
  • Language: English
  • ISBN-10: 0471470651
  • ISBN-13: 978-0471470656
  • Product Dimensions: 19.1 x 2.6 x 23.5 cm
  • Average Customer Review: 3.7 out of 5 stars  See all reviews (3 customer reviews)
  • Amazon Bestsellers Rank: 427,261 in Books (See Top 100 in Books)
  • See Complete Table of Contents

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Product Description

From the Back Cover

Hotel Management and Operations, Fourth Edition helps readers develop the wide–ranging knowledge and analytical skills they need to succeed in today′s burgeoning and dynamic hotel industry. This comprehensive volume encourages critical thinking by providing different points of view through contributions from sixty leading industry professionals and academics. Within a coherent theoretical structure, this updated Fourth Edition enables readers to formulate their own ideas and solutions. Each of the book′s nine sections examines a specific hotel department or activity and presents a variety of viewpoints on the duties, responsibilities, problems, and opportunities encountered there. Multidimensional case studies challenge readers to identify the central issues involved in complex management problems, understand the structure and resources of the department in question, and find solutions that may involve other hotel resources and departments. Providing a solid introduction to every aspect of hotel management, this Fourth Edition : Presents new readings on security and human resources Covers all hotel departments, from front office to finance, marketing to housekeeping Links advanced theory with real–world problems and solutions Features "As I See It" and "Day in the Life" commentary from young managers Complete with extensive references and suggestions for further reading, Hotel Management and Operations, Fourth Edition is an ideal book for university hospitality programs and management training programs within the hotel industry.

About the Author

Denney Rutherford is the Ivar B. Haglund Distinguished Professor of Hotel and Restaurant Administration in Washington State University′s College of Business and Economics. He is heavily involved in the Educational Insitute of the American Hotel and Motel Association, as well as Council on Hotel and Restaurant Institutional Education. Michael J. O′Fallon , PhD, teaches in the Hospitality and Tourism Management Department in the College of Business at James Madison University.

Customer Reviews

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Most Helpful Customer Reviews

By LinKhu on 13 Aug 2014
Format: Paperback Verified Purchase
Good examples i enjoyed using it
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0 of 1 people found the following review helpful By Pen Name on 28 Sep 2012
Format: Paperback
the book took to long to get to me the 1st got lost in the post. By the time i got the book the reading for uin has staked up. but thay did sent me another cope right a way.
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0 of 1 people found the following review helpful By M. Bulic on 7 Mar 2010
Format: Paperback Verified Purchase
Great book for finding good examples in hotel business, it helped me a lot in making my graduate work so would recommend it to all hotel management students.
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Most Helpful Customer Reviews on Amazon.com (beta)

Amazon.com: 3 reviews
13 of 14 people found the following review helpful
Not good for real world application 25 July 2007
By John Nielson - Published on Amazon.com
Format: Paperback
This book was made for college students. It has alot of statistics and historical information that would provide fodder for a semester of lectures for people who will never own a hotel but not really applicable to the real world and the people who really run hotels.
It does not really give the realities of hotel operations and restaurant management. It does not give procedures or even discuss the import aspects of hotel operation. It is missing the real world application of managment concepts. Anyone interested in really running a hotel should not get this book.
I would suggest getting "Front Office Operations & Management" by Ahmed Ismail or some other book that provides checklists, real world application of theory, marketing techniques, reservation softwares, etc. I am just glad I got the book used.
3 of 3 people found the following review helpful
For those new to the hotel business 27 July 2007
By Robert H. Dickson Jr. - Published on Amazon.com
Format: Paperback
I am a 22 year real estate professional, but have never been involved in the hotel business. This book is a comprehensive introduction to the subject. Most articles are by people who have been in the business for a long time, and these are very helpful. I highly recommend it.
Five Stars 29 Nov 2014
By John Hughes - Published on Amazon.com
Format: Paperback Verified Purchase
Necessary for all in hospitality. Not the easiest to read
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