I bought this for my sister in law for christmas. It has just arrived and i opened it to check it. It arrived in two plastic bags within the box, the chain in one, the heart in the other. I can't get the chain to fit through the heart pendant. i managed to squeeze it through the clasp, but a few inches down the chain are two enlarged links which i can't get the heart over so now it is STUCK. I am going to have to get some pliers to try to squash the enlarged links. Its too late to return it as my husband is flying to Scotland with their presents. So, I am going to have to try to fix this myself. NOT A GOOD DEAL.