My new heat tray arrived promptly, very well packed and in perfect condition (no broken parts as someone previously experienced).
It has come in very handy over Christmas when both my ovens were in use. The 3 pyrex dishes are large and fairly shallow, quite unlike my traditional covered pyrex dishes. The dishes hold a good amount, a bit too big for just 2 people though. When used as a plate warmer, the plates should be put in before the warmer is switched on - takes about 20/30 mins to heat up. You will need oven gloves to remove as they become very hot. If you put the plates in after the warmer has heated up, they must be warmed first or may crack. The drop down door catch is a little temperamental, the only design fault I have found.
Take care where you place this server - use heat resistant placemats if used on quality furniture as heat is generated down below it - but fine if used on the kitchen work top. I bought this to replace a very old flat metal heat tray. It is far superior product and I am so please I made the purchase.