I purchased this neck massager for my wife as she was suffering from neck stiffness, mainly from working on the computer at work. When the product arrived, my wife and I first impression was that the padding around the horseshoe shaped massager was quite thin. This initial judgement was confirmed after trying the massager for the first time and noticing that it sits too loosely around the neck. I think it would have been more comfortable if the massager consisted of thicker padding and felt a bit tighter around the neck, therefore reducing the need to continuously manually position it so that it properly targets the effected area.
The massager consists of two rotating motors, however we found they were not powerful enough and had to tug the massager handles forward in order for it to be effective, therefore creating unnecessary tension in the arms. In addition there is only one motor speed and motion, which was disappointing considering it is marketed as a Shiatsu massager.
For the price I paid I was expecting a lot more, therefore I wouldn't say it is great value for money, however there doesn't seem to be many alternative electric massager's of this type out there, so I would say it does an average job, but don't expect this to replace a masseuse.